Sr. Manager-Business Excellence

Sr. Manager – Business Excellence (Digital & AI Anchor Role)

Role Overview

We are looking for a high-impact Sr. Manager - Business Excellence to anchor our Digital & AI transformation journey across JU AgriScience and Tropical AgroSystem.

This is not a backend analytics role - the incumbent will act as a bridge between on-ground business operations and data and AI platform infrastructure, working closely with plant teams, functional heads, and leadership.

The role demands strong field engagement, structured problem-solving, and change management capabilities to translate fragmented workflows into scalable, data-driven processes.

Key Responsibilities

1. Data & Process Audit

• Conduct a comprehensive audit of existing business processes and data ecosystems, including:
• Excel-based trackers
• WhatsApp-driven workflows
• Manual and semi-automated reports
• Identify inefficiencies, redundancies, and data gaps across business units
• Build a current-state (AS-IS) process landscape

2. Stakeholder Discovery & Requirement Gathering

• Conduct structured interviews and workshops with SPOCs across:
• Sales
• Marketing
• Finance
• Supply Chain
• Plant Operations
• Understand operational workflows, decision-making needs, and reporting pain points
• Translate business requirements into structured problem statements

3. Process Design & Standardization

• Design standardized data templates, formats, and submission frameworks
• Develop TO-BE process maps for key workflows
• Ensure processes are:
• Scalable
• Digitization-ready
• Automation-friendly
• Collaborate with tech/data teams to enable downstream system integration

4. Digital Transformation & Change Management

• Act as the change champion for digital initiatives across both organizations
• Drive adoption of new systems, apps, tools, and processes
• Manage resistance and ensure smooth transition from manual to digital workflows
• Conduct training sessions and create user adoption playbooks

5. Cross-Functional Coordination

• Work closely with:
• Plant Managers
• Operations Heads
• Finance Controllers
• Corporate Leadership
• Ensure alignment between business needs and digital capabilities
• Serve as the single point of contact (SPOC) for business excellence initiatives

6. Team Leadership

• Manage and mentor junior team members
• Guide them on
• Data collection and validation
• Process documentation
• Field-level coordination
• Ensure timely delivery of project milestones

Key Deliverables

• End-to-end data audit reports across both entities
• Documented AS-IS and TO-BE process maps
• Standardized data collection frameworks/templates
• Adoption roadmap for digital tools and workflows
• Measurable improvement in data accuracy, availability, and process efficiency

Candidate Profile

Experience

• MBA / PGDM,4-8 years of total experience
• Minimum 2-3 years in: Client-facing roles or Cross-functional business roles
• Prior work experience in Manufacturing / FMCG companies preferred

To know more follow us on https://www.linkedin.com/company/tropicalagrosys