Key Account Manager, Off-Highway

Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.

Job Summary

The Key Account Manager, Off-Highway will build, strengthen, and manage strategic partnerships with North American off-highway customers. This role analyzes each customer’s market position, business strategy, challenges, needs, processes, value chain, and key drivers—and effectively communicates these insights to the Stoneridge Electronics Division. The KAM will identify and pursue strategic business opportunities by developing strong relationships and internal champions within each account, enabling these champions to successfully advocate for Stoneridge solutions.

The Key Account Manager is also responsible for engaging with key industry influencers to create a comprehensive catalogue of Voice of Customer (VOC) requirements for new products, features, and services. This role will work closely and persistently with Product Management and Engineering to ensure that new opportunities and roadmap priorities are informed and driven by VOC insights.

Principle Responsibilities

• Build and maintain strong, long-lasting customer relationships. Be “Stoneridge’s voice” at the customer ensuring that the customer understands our direction, leadership, product pipeline etc.
• Operating as the lead point of contact for any and all matters specific to account. Key matters include, but are not limited to: commercial, program and quality management, know the important players at the customer
• Identify new business opportunities and collaborate with internal teams to develop strategy on how to best position Stoneridge to win business
• Grow current portfolio of business, ensure profitability and identify areas for improvement, for both the customer and Stoneridge
• Ensure the timely and successful delivery of Stoneridge solutions, according to customer needs and objectives
• Act as “Voice of Customer” in discussions with internal stakeholders; understanding customer needs, technology trends, processes, strategy, decision makers etc.
• Drive quotation process with support from product line management, ensuring quotes are submitted on time and in a professional manner
• Document and track customer open issues. Drive aggressively their resolution with all the other relevant functions (e.g., engineering, operations…).
• Drive contract negotiations with support from the Legal team

Education, Experience And Knowledge

• Bachelor’s degree in Business, Engineering, or related field, required. MBA, preferred.
• Minimum of 5-7 years Key Account Management/Senior Sales or related experience with a track record of successful performance.
• Demonstrated experience or capabilities in engineering or technical sales, highly preferred
• Executive-Level communication & presentation skills.
• Extensive experience in team building, coordination, collaboration, and detailed strategy planning and execution, required
• Willingness to travel up to 50%, domestic mainly, potential international travel

Stoneridge is an Equal Employment Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, marital status, mental or physical disability, genetic information, veteran status or any other characteristic protected by the applicable laws in the countries we operate. Stoneridge also prohibits harassment of applicants or employees based on any of these protected categories.