IT Systems Developer I - CIS

Required Education & Experience:

• Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent experience).
• 3 years of experience supporting enterprise applications.
• Experience working with utility Customer Information Systems; Cayenta CIS experience strongly preferred.
• Experience developing reports using IBM Cognos Analytics or similar business intelligence tools.

Required Technical Skills and Core Competencies:

• Strong SQL skills and experience working with relational databases.
• Hands-on experience with:

API integrations (REST/SOAP)

Batch processing and job scheduling

Data mapping and ETL processes

System configuration within enterprise platforms

• Understanding of utility industry systems, including:

Meter Data Management (MDM)

Work Management / Enterprise Asset Management (EAM) systems

• Familiarity with SDLC methodologies and IT change management practices.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to translate business requirements into clear, actionable technical solutions.
• Excellent communication and documentation abilities.
• High attention to detail and a strong commitment to data accuracy.
• Ability to work both independently and collaboratively within a team environment.

Key Responsibilities:

• CIS Configuration, Development & Testing
• Configure and customize modules within the Cayenta Customer Information System (CIS) to support business operations. *
• Develop and maintain system enhancements, extensions, and integrations in accordance with established technical standards. *
• Maintain existing configurations and ensure system functionality aligns with evolving business needs. *
• Participate in testing activities—including unit, regression, and functional validation—to ensure successful deployment of system changes. *

Integration & Interface Management

• Develop, maintain, and support integrations between CIS and external enterprise systems. *
• Configure, test, and deploy interface updates to ensure reliable and accurate data exchange. *
• Monitor daily interface operations and proactively address failures, performance issues, and data discrepancies. *

Customer Portal (MyMeter) Support

• Support the configuration, maintenance, and continuous improvement of the MyMeter customer portal. *
• Assist in implementing new portal features that enhance digital self-service capabilities. *
• Test and validate portal updates to ensure smooth deployment and minimal customer impact. *
• Monitor portal performance and identify opportunities to improve usability, reliability, and customer experience. *

Reporting & Business Intelligence

• Develop and maintain operational, financial, and utility-focused reports using IBM Cognos Analytics. *
• Update and refine existing reports to reflect changes in business rules, rate structures, or CIS configurations. *
• Validate report outputs for accuracy, completeness, and alignment with business requirements. *
• Support scheduled report delivery and troubleshoot reporting issues as needed. *

Business Collaboration & Requirements Analysis

• Partner with business units to understand operational needs, system challenges, and improvement opportunities. *
• Gather and document functional requirements for CIS enhancements, integrations, and reporting solutions. *
• Translate business requirements into clear technical specifications for configuration or development work. *
• Participate in requirement review sessions to ensure alignment between proposed solutions and business goals. *

* Denotes essential function