French speaking Operations Manager (IT SaaS sector)
Indexed description
FRENCH SELECTION (FS)
French speaking Operations Manager (Bilingual French & English) - IT or SaaS sector
Location: Barcelona
Hybrid work 3 days a week in the office
Salary: up to €60.000 per annum, plus bonus
Ref: 8231BN
To apply using our preferred format, please visit French Selection website, see link below, go to the vacancies page, search job reference: 8231BN
Website: www.french-selection.co.uk
A well-established SaaS provider with global operations.
Main duties: To manage operations and maintenance of the international systems and ensure they remain reliable and compliant with client contracts.
The role:
- Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance
- Liaise with and provide technical support to vendors, external service providers and on-site technical teams
- Build and maintain strong client relationships and manage commercial and contract-related enquiries
- Understand contractual requirements and ensure operations remain fully compliant and meet performance targets
- Manage operational budgets, Profit/Loss performance and track spending against forecasts
- Develop and execute strategic plans and support frameworks for new projects
- Drive continuous improvement and operational efficiency initiatives for existing projects
- Record and report KPI performance and provide team or individual training where required
- International travel required
The candidate:
- Fluent in French and English to high business standard (written and spoken) – Essential
- Experience in a similar operations management role within the IT or SaaS sector – Essential
- Degree in IT, Engineering or related technical field preferred
- Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools
- Previous experience in budget and P&L management
- Excellent communication and negotiation skills
The salary: up to €60.000 per annum
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