Tech Support Engineer – Manchester Office Based
Indexed description
This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. Cookie Policy
Get in touch: 0845 121 0802* [email protected]
Home
Why Us
Accreditations & Awards Frameworks Our Team Our Partners Vision and Values Our Clients
Our Services
Installation Services Maintenance Services Monitoring Services Lone Worker Protection Reliance Elevate
Our Sectors
Healthcare Data Centres Logistics Corporate Public Services Utilities Education Infrastructure Criminal Justice and Police
Cloud Case Studies Events
News & Blogs
News Blogs Newsletter
Contact Careers
Tech Support Engineer – Manchester Office Based
< Back to careers
Closing Date: June 30, 2026
Do you want to join a team of outstanding and dedicated individuals within one the most dynamic and forward-thinking companies in the security and lone worker industry?
If your skills, ambition, and ethos match our values below – call us.
Role
Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre-build and configuration work in our workshop — staging, imaging, and testing customer devices and networking equipment prior to deployment.
About Us
Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.
Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.
We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus
For more information about our business, visit www.reliancehightech.co.uk / www.relianceprotect.co.uk.
Your Responsibilities
- Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
- Provide responsive, hands-on support for our field-based engineers, systems and customers
- Commissioning support for our professional services team
- Maintain documentation for processes, systems, assets, and credentials
- Play a key role in transitioning legacy systems to new solutions
Essential
- Good understanding of IP Networking, switches, firewalls, routers and VPNs.
- IT Support / helpdesk experience
- Experience of Patching, System upgrades, Remote access support
- Strong communication and a self-driven approach
- Experience with FAT testing
- Familiarity with SQL / Database technologies
- Experience integrating platforms and systems
- Active certifications in relevant Security / IT / Networking areas
Personal Qualities
- Self-motivated and proactive
- Strong analytical and problem-solving mindset
- Comfortable working in a dynamic, small-team environment
- Holds a full UK driving licence and has access to own transport
- Adaptable and open to change
- Self development
- Committed to delivering high standards and continuous improvement
Contact us To express an interest in this role please send your CV and a covering letter to [email protected]. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech’s / Reliance Protects vetting standards.
Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
Contact Us
To express an interest in this role please send your CV and a covering letter to [email protected]. All job candidates will be screened to BS7858 to meet Reliance High-Tech's vetting standards.
Apply
- Home
- Why Us
- Our Services
- Case Studies
- News & Blogs
- Contact
- Corporate Social Responsibility
- Carbon Reduction Plan
- Reliance Protect
- Sitemap
0845 121 0802*
- Calls to 0845 numbers cost 2p per minute plus your phone provider’s access charge
Cookie Policy Modern Slavery Statement Terms and Conditions Privacy Policies Accessibility Statements
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search