Desktop Support Technician

Ticket management, specifically ServiceNow, experience preferred. Must have experience in working with an enterprise Ticket management system.

Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability work effectively under pressure

Healthcare IT background preferred, not a must. Experience supporting and maintaining Electronic Medical Records system, e.g. CareLogic, eClinicalWorks and peripherals.

Must be a very organized individual with the ability to clearly document their work in accordance with office procedures.

Excellent knowledge of desktop and laptop PC hardware

Working technical knowledge of current networking protocols, operating systems, and standards.

Ability to operate tools, components, and peripheral accessories.

Able to read and understand technical manuals, procedural documentation and OEM guides.

Demonstrate strong customer service skills

Demonstrate strong written and verbal communication skills

Experience using remote control software, such as TeamViewer, Windows Remote Desktop Connection

Knowledge on the concepts for Active Directory with the ability to perform password resets, add/transfers/terminations. Knowing GPO management a plus.

Working experience of Microsoft Office 365, incl. Intune MDM

Experience using collaboration tools such as Microsoft Teams, and ZOOM preferred

Experience in working with, and setting up, video conferencing units, such as Microsoft Teams Room solutions and Poly units preferred

Must have experience in administrative, incident response, and operational responsibilities

Experience with Virtual Infrastructure such as VMWare or Azure Virtual Desktop a plus

Requirements

High School diploma and a minimum of 1 year work experience in related field.

Minimum 1-3 Years Experience In An IT Support Role

Fully in office position, limited work from home

Ability to work a 7.5 hour shift between the hours of 8am and 6pm, with Saturday support on a rotational basis

Have a drivers license and own a car as traveling site to site is required

Excellent knowledge of desktop and laptop PC hardware

Microsoft certifications; Windows OS, Office suite and O365 a plus

Team-focused collaborator

Highly organized, selfdirected

ITIL Certification a plus

Engaged in learning and continuous quality improvement

Networking experience; patching, troubleshooting and basic configuration