Director of Operations

We’re looking for a strategic, hands-on Director of Operations to help lead and scale our growing business. This role is ideal for someone who thrives in fast-paced environments, loves solving operational challenges, and can seamlessly balance big-picture thinking with day-to-day execution.

As Director of Operations, you’ll oversee logistics, fulfillment, supply chain coordination, customer operations, and cross-functional processes across the company. You’ll play a critical role in ensuring smooth operations across all sales channels while building scalable systems to support continued growth.

What You’ll Do

• Lead operational execution across e-commerce, wholesale, retail, and emerging sales channels
• Manage relationships with 3PLs, freight partners, and logistics vendors
• Oversee fulfillment performance, shipping timelines, inventory flow, and operational efficiency
• Partner cross-functionally with Production, Planning, Customer Experience, and Finance teams
• Develop and improve operational processes, workflows, and SOPs
• Analyze operational data and identify opportunities to improve efficiency and customer experience
• Support launch planning, inventory readiness, and supply chain coordination
• Manage reverse logistics and returns operations
• Drive accountability, organization, and operational excellence across teams

What We’re Looking For

• 7+ years of experience in operations, logistics, supply chain, or fulfillment
• Experience within apparel, fashion, retail, or consumer goods preferred
• Strong understanding of DTC and omnichannel operations
• Proven ability to manage external partners and cross-functional teams
• Highly organized with excellent project management skills
• Analytical, solutions-oriented, and comfortable working in a fast-moving environment
• Strong communicator with a collaborative leadership style