Logistics Manager

Job Title: Logistics Manager (B2B/B2C)

Location: Delhi HO and Warehouse as desired

Company: MARS Cosmetics

About MARS Cosmetics:

MARS Cosmetics is a globally recognized beauty brand that thrives on innovation, diversity, and empowering individuals through high-quality beauty solutions. Headquartered in New Delhi, MARS Cosmetics is committed to offering groundbreaking products that meet the ever-evolving needs of consumers worldwide.

Role Overview:

The Manager – Logistics & Warehousing Operations will be responsible for managing end-to-end logistics for a high-volume FMCG cosmetics business with 1300+ SKUs, handling ~10,000 daily B2C/D2C orders and 20,000–25,000units/40-50 POs for B2B units per day.

This role will focus on optimizing logistics cost, ensuring timely dispatches through strong coordination with customers and transport partners, and building a robust logistics network. The role will also lead a team of 3–4 logistics coordinators/executives and drive SLA adherence, fill rates, and operational efficiency.

Key Responsibilities & KPIs:

1. B2B Dispatch Planning & Appointment Management-

• Manage appointment scheduling with customer warehouses/DCs

• Ensure timely slot bookings aligned with dispatch readiness

2. Logistics Partner Management (B2B & B2C)-

• Build and maintain cost-effective partnerships with transporters and courier companies

• Negotiate rates, monitor performance, and onboard new partners

3. Dispatch Execution & TAT Management-

• Ensure timely pickups and dispatches from warehouse

• Align closely with warehouse team for dispatch readiness

4. B2C Courier Performance Management

• Monitor courier performance across zones for D2C shipments

5. Fill Rate & Service Level Management

• Ensure logistics constraints do not impact order fulfillment

6. Team Management & Productivity

• Lead and manage logistics coordinators/executives

7. Data, Systems & Process Control

• Work with logistics tech platforms, ERP, and dashboards

Daily Reports:

• B2B dispatch plan vs actual

• Appointment scheduled vs completed

• Missed / delayed appointments tracker

• Courier pickup status (B2C)

• Fill rate and pending dispatch reasons

• Escalations & critical issues tracker

Weekly Reports:

• Partner-wise performance (cost, SLA, delays)

• Zone-wise B2C delivery performance

• RTO and NDR analysis

• Appointment success trend

• Cost analysis (planned vs actual freight spend)

• Key operational bottlenecks & action plan

Monthly Reports:

• Freight cost trend & savings achieved

• Partner scorecard (SLA, cost, reliability)

• Fill rate analysis (with root causes)

• Delivery TAT trends (B2B & B2C)

• Productivity metrics (team & system efficiency)

• Process improvements & automation initiatives

• Risk analysis & capacity planning

Key Skills Required:

• Graduate/Postgraduate in Logistics, Supply Chain, or Operations

• 5–9 years of experience in logistics operations (FMCG / e-commerce preferred)

• Strong experience in B2B dispatch planning and appointment-based deliveries

• Proven track record of managing courier/transport partners

• Hands-on experience with ERP, WMS, and logistics platforms

• Strong negotiation, analytical, and stakeholder management skills