DSHS HCLA Application and Referral Program Manager

Description

The Home and Community Living Administration (HCLA), and Home and Community Services (HCS) have an exciting opportunity for a Application and Referral Program Manager. In this leadership role, you’ll guide and support statewide intake and referral services that help Washington residents access the care they need.

You will play a vital role in implementing and overseeing policies and procedures for HCS’ Long-Term Services and Supports Presumptive Eligibility program. By doing so, you will ensure compliance with Centers for Medicare and Medicaid Services requirements and program success, while getting Medicaid-funded services to eligible individuals quickly.

You’ll lead the daily operations of the statewide application and referral team , and manage statewide projects like:

• Medicaid Transformation Project
• Long-Term Services and Supports Presumptive Eligibility, and
• Health Related Social Needs referrals

Working closely with partners and team members – you’ll set standards, ensure quality, and keep services running smoothly and consistently across the state.

Apply today – we look forward to hearing from you!

Note: This project has an estimated duration ending June 2028.

Some Of What You’ll Do

• Provide strategic and operational leadership for the intake, eligibility, and referral services
• Supervise direct reports and oversee teams across multiple units.
• Build and maintain partnerships with hospitals, Tribes, other state agencies, and external partners.
• Lead statewide application, eligibility, and referral programs to meet quality and compliance goals.
• Supervise a team of professionals, providing coaching, development, and performance support.
• Review data, oversee audits, and manage budgets to drive improvements.
• Represent HCS in meetings and contribute to statewide planning and policy work.

What We’re Looking For

• Experience leading people and programs with a focus on service delivery and policy implementation.
• Strong collaboration, communication, and problem-solving skills.
• Background in social services, public administration, or health programs.
• Knowledge of Medicaid, LTSS eligibility, and state regulatory frameworks.
• Proven ability to lead complex, statewide projects and adapt to changing needs.

Who Should Apply

Master’s degree in social science, public administration, health or related field and 3 years of professional experience including 2 years of supervision

Or

Bachelor’s degree with 5 years of related experience, including 2 years supervising staff.

Or

Equivalent experience may substitute for education.

Interested? Click the green “APPLY” button to get started.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Email [email protected] with your inquiry and reference job number 03871. To learn more about DSHS, go to www.dshs.wa.gov .

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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