Store Manager

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary: The Retail Store Manager has direct supervision of all retail supervisors and hourly staff who have access to the vault and/or registers. They are responsible for building relationships with customers, total store supervision on a daily basis, and meeting the needs of the store and business. In leadership, you will have the ability to lead and direct the store staff and successfully execute company strategies.

Hourly Rate: $29.19 - $31.73 per hour

Essential Duties and Responsibilities: The Retail Store Manager’s responsibilities include the following and other duties as assigned:

• Oversee the proper handling and processing of incoming and outgoing donations.
• Maximize sales performance through proper rotation, display/presentation, signage, and inventory levels.
• Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all shoppers, donors and other employees.
• Maintain sales floor and store appearance, cleanliness and shopping/working environment.
• Effectively and efficiently manage the store budget.
• Ensure proper cash handling including cash register procedures and submission of required reports.
• Ensure that loss prevention matters are reported and investigated accurately and in a timely manner.
• Hire, train and direct the activities of store personnel to provide an efficient and effective work force.
• Ensure that performance evaluations are conducted in a timely manner, and that employee status changes are processed in a timely and accurate manner.

Full Cycle Hiring

• Effectively interview and onboard new employees by following Goodwill’s processes to ensure hiring is done correctly and thoroughly.

Loss Prevention & Safety

• Manage security and safety protocols throughout the store.
• Work in cooperation with Loss Prevention and Safety department to protect customers, employees and company assets from safety threats, and internal and external theft.

Customer Service

• Ability to provide and promote exceptional customer service to Goodwill customers.