Inside Sales Representative

Position Summary

The Inside Sales Representative supports commercial execution and customer engagement across assigned accounts within a chemical manufacturing environment. This role partners closely with Outside Sales, Supply Chain, Customer Service, Product & Application Development (P&AD), Operations, and Finance to manage quoting, pricing, forecasting, and customer communication.

This position is ideal for recent graduates or early-career professionals (0–3 years of experience) looking to develop foundational skills in commercial operations, pricing strategy, and customer account management . SAP system interaction for this role focuses on pricing management and maintenance.

Key Responsibilities

Sales & Account Support

• Support assigned customer accounts by responding to inquiries and preparing quotations
• Partner with Outside Sales on pipeline tracking and customer engagement activities
• Assistwith pricing administration and basic margin tracking
• Maintain communication with customersregardingproduct availability and timelines

Order Alignment & Support

• Partner with Customer Service and Supply Chain to support order visibility and alignment
• Monitor open orders, shipments, and backorders; communicate updates to customers and internal teams
• Provide basic forecast input based on customer demand trends
• Support coordination across internal teams to ensure customer satisfaction

Standard Workflow (SAP/CRM-Aligned)

• Receive customer inquiries or RFQs
• Coordinate with internal teams to confirm product specifications and timing
• Support pricing alignment with Sales/Commercial leadership
• Generate andsubmitquotations
• Maintain and update pricing in SAP (ECC/S4HANA) with guidance
• Track order progress andassistin resolving service, pricing, orlogisticsissues
• Maintain CRM updates and reporting cadence

Qualifications

• Bachelor’s degree in Business , Supply Chain, Chemistry, Engineering, or related field preferred
• 0–3 years of experience in inside sales, customer service, or commercial support (internships/co-ops applicable)
• Interest in chemical manufacturing or industrial environments
• Strong communicationand organizational skills
• Ability to manage multiple priorities in a fast-paced environment