Field Sales Support Representative

Department: Sales

Location: Field

Posted: 05/01/2026

JOB SUMMARY: This position is responsible for promoting and securing parts and molds sales, while also providing technical support and training to customers and prospects across the Besser product line.

Essential Functions

• Promotes parts and mold sales to customers.
• Prepares service and parts proposals through the business system.
• Provides hands-on technical assistance and training to customers during and after equipment installation, and as needed.
• Completes technical installation and service reports; reports on product problems encountered.
• Understands lean concepts and initiates improvements to enhance efficiency and reduce costs.
• Provides innovative ideas and utilizes resources to exceed sales and service goals.
• Follows written policies, procedures, and best practices developed for the customer service team.
• Assists customers with installing new equipment, upgrades and specific paid services.
• Trains customers on the operation of equipment.
• Forwards capital equipment sales inquiries to the appropriate sales representative when received.
• Completes call cards, expense reports and provides capital equipment leads to the capital team.
• Contributes to customer communications such as service bulletins and newsletters.
• Performs other duties as assigned.

Education: Associate’s degree in business or related field; Bachelor’s degree preferred.

Experience: Experience in a related field with electrical and mechanical experience preferred. Knowledge of the Concrete Products Industry is beneficial.

Skills: Exceptional knowledge of equipment and production of products and plant practices. Good oral and written communication skills. Ability to effectively communicate with customers at many levels.

Requirements: Must be willing to travel worldwide for a minimum of three weeks per month. Must be physically able to perform manual labor and lift a minimum of 100 pounds. Must be fluent in English, bi-lingual preferred. Must have good driving record.