Chief Operating Officer

COO

Overview:

Senior leadership role responsible for overseeing all operational functions related to construction execution, procurement, and post-sale customer experience. This position partners closely with executive leadership to drive performance, quality, and strategic initiatives across the organization.

Key Responsibilities:

• Lead and develop teams across construction, purchasing, customer experience, and operational support functions
• Build and maintain a high-performance culture centered on accountability, collaboration, and continuous improvement
• Ensure alignment with company objectives, operational standards, and overall business strategy
• Establish and enforce policies, processes, and best practices to support efficient and consistent project execution
• Oversee trade partner and vendor relationships, including selection, performance management, and quality assurance
• Identify and implement improvements in construction methods, materials, and processes to enhance efficiency, reduce cost, and improve outcomes
• Ensure compliance with all applicable safety, environmental, and regulatory requirements, including oversight of documentation and training
• Monitor and drive key operational and financial metrics, including cycle times, cost controls, and quality benchmarks
• Utilize internal systems and reporting tools to analyze performance and guide decision-making
• Support additional initiatives and responsibilities as needed

Skills & Competencies:

• Strong leadership background with a demonstrated ability to build, develop, and retain high-performing teams
• Effective communicator with the ability to influence across multiple levels of an organization
• Results-oriented with a high level of ownership and accountability
• Proven ability to drive team alignment and foster a collaborative environment
• Strong analytical and problem-solving capabilities
• Ability to interpret operational and financial data to inform strategy and execution
• Excellent written and verbal communication skills

Qualifications:

• Bachelor’s degree or equivalent professional experience
• 10+ years of experience within residential construction or related industry, including senior leadership responsibility
• Proficiency with standard business software (e.g., Microsoft Office Suite)
• Experience with construction or operational management systems preferred