Senior Account Director

Travel: Regular travel to Portland

About YourStudio

YourStudio is a dynamic strategy and creative agency specialising in next-generation experiences and environments for global brands. With studios in London, Melbourne, New York and LA, we work supportively as one global team to deliver award-winning retail experiences that are recognised globally.

The Opportunity

As a Senior Account Director, you will lead the Studio’s most commercially significant relationships with strategic depth and commercial confidence — bridging the day-to-day rigour of account management with the broader vision of the studio's client services function and ensuring revenue and creative growth.

You are a trusted partner to clients at the most senior levels and a driving force behind YourStudio's reputation for delivering exceptional, growth-oriented relationships. Success in this role means clients stay, grow, and advocate for the studio — while the team develops and thrives.

What You’ll Do

Strategic Client Leadership

• Own and lead a major Tier 1 account, plus an additional account as the business feels is appropriate, setting the strategic direction for the relationship and ensuring long-term client satisfaction, growth and retention.
• Operate as the senior point of contact for key clients — building partnerships that go beyond project delivery to genuine strategic advisory.
• Anticipate client needs, challenges, and market shifts, proactively bringing ideas and solutions that add value before they are asked for.

• Drive measurable revenue growth across your account through strategic account planning, farming, and the identification of new opportunities.
• Lead pitches, proposals, and scoping exercises for both existing and prospective clients as required, working with creative and strategy teams to build compelling, commercially sound responses.
• Collaborate with the Client Services Director on cross-studio growth initiatives and pipeline development.

• Maintain oversight of all projects within the portfolio — ensuring delivery is on time, on budget, and consistently meets the studio's quality standards.
• Hold accountability for the commercial performance of accounts, including P&L management, forecasting, and financial reporting.
• Identify and address risks.

• Model the high-performance behaviors and commercial thinking expected at a senior level.
• Collaborate globally with the Client Services Director, Creative Directors, and Delivery teams to ensure our clients get the absolute best of YourStudio.

• You have significant experience leading major accounts within a creative, design, or experience agency environment.
• A proven track record of growing accounts—both in terms of revenue and creative bravery—through nurturing deep relationships.
• You’re a pro at managing complex budgets and negotiating at a senior level.
• You can translate a client’s wildest ambitions into a clear, actionable studio plan.
• You are a trusted, empathetic communicator who can hold your own with global brand leaders and junior team members alike.
• You lead with composure through complexity and ambiguity, always staying solutions-focused.

We offer a competitive salary, available upon request, plus our benefits package, which includes:

• We value culture and collaboration, for this reason we operate a 3 day in the office and 2 day WFH hybrid working policy
• Generous holiday allowance, including 25 days plus bank holidays, a well-being day, 2 community days and your birthday off! Alongside additional extra service allowance
• Private Healthcare
• 2 week Working Abroad Opportunity
• Opportunities to work from our global studios whilst travelling
• Dedicated learning platform
• Enhanced parental leave policies
• Lunch club, Thursday office drinks, Summer and Christmas parties

YourStudio is an equal opportunity employer — we welcome applications from all backgrounds and encourage you to apply even if you don't meet every requirement. Accommodations are available upon request throughout the recruitment process.