National Account Manager

National Account Manager – Premium Services & 3PL (U.S.–Mexico Cross-Border)

About the role

As a National Account Manager, you will partner with other sales and operations leaders across XPO’s network to lead strategic growth across LTL and other offerings, with a primary focus on U.S.–Mexico cross-border solutions. This role is responsible for developing and expanding relationships with enterprise customers that require seamless, efficient transportation across the U.S.–Mexico corridor.

You will partner with U.S.-based internal teams and external stakeholders to design customized cross-border solutions, navigate the complexities of international logistics, and drive revenue growth within large, complex accounts.

Pay, benefits and more

• Competitive compensation package
• Savings fund with company match
• 15 days of PTO in your first year
• Paid company holidays
• Car allowance
• Grocery allowance
• Medical, vision, and dental insurance (includes coverage for immediate family)
• Uncapped Commission
• Christmas Bonus (Aguinaldo) and Profit Sharing (Utilidades)

What you’ll do on a typical day

• Develop and execute strategies to grow revenue and market share across enterprise and national accounts with U.S.–Mexico cross-border shipping needs
• Engage with large, complex customers (including Fortune 100-type organizations) to deliver premium, customized cross-border logistics and 3PL solutions
• Identify, develop, and close new business opportunities focused on cross-border freight and supply chain services
• Partner cross-functionally with internal teams, including Sales, Customer Service, and Operations, both in the U.S. and Mexico, to deliver seamless cross-border solutions
• Lead complex negotiations by identifying options, interests, and trade-offs to achieve mutually beneficial outcomes across international stakeholders
• Spearhead the development and positioning of tailored cross-border service offerings within Premium Services and 3PL
• Build and maintain strong relationships with key stakeholders on both sides of the border through in-person, phone, and digital engagement
• Maintain accurate and up-to-date customer and sales activity records within Salesforce.com

What you’ll need to succeed at XPO

Minimum qualifications:

• Bachelor's degree in international business, Business Administration, Economics or equivalent, related work experience
• 4 years of experience in sales, Third-Party Logistics (3PL), Less-than-Truckload (LTL), cross-border logistics, project management, and/or supply chain
• Proven ability to lead complex, multi-country negotiations and drive deal strategy
• Experience building and maintaining relationships with senior and C-level executives
• Experience using Salesforce.com or similar CRM platforms
• Valid driver’s license
• Bilingual in English and Spanish

Preferred qualifications:

• Availability to travel up to 75%, including travel within Mexico and the U.S. and a valid Passport
• 5 or more years of experience across sales, 3PL, LTL, or cross-border logistics environments
• Direct experience managing U.S.–Mexico cross-border freight, customs, and transportation solutions
• Experience managing large enterprise or global accounts
• Ability to analyze competitor strategies, products, and pricing dynamics across cross-border markets
• Demonstrated ability to influence internal and external stakeholders, including executive leadership
• Experience structuring and negotiating customized cross-border logistics solutions and service terms
• Strong verbal and written communication skills