Account Manager

Account Manager (Client Success + Growth)

Location: Knoxville, TN

Company: IG (Info-Graphics)

About IG

At IG, we turn complex ideas into clear, compelling visual experiences.

We’re a technical content and design agency specializing in:

• 3D product visualization & rendering
• Animation & motion design
• Interactive 3D experiences
• Instructional design & training content

Our clients are manufacturers, engineers, and product-driven companies who need to communicate clearly—whether that’s to sell, train, or scale.

If you enjoy working at the intersection of creativity, technology, and real-world problem solving, you’ll fit in well here.

The Role

We’re looking for a proactive, client-first Account Manager who can own relationships, drive projects forward, and uncover growth opportunities.

This is not a passive account role.

You’ll act as the bridge between our clients and our internal team—ensuring projects run smoothly and identifying where we can create more value.

Rough split:

• 80% Client success + project leadership
• 20% Growth (expansion + new opportunities)

What You’ll Do

Client Leadership & Project Delivery (Core Focus)

• Serve as the primary point of contact for assigned clients
• Build trusted relationships by deeply understanding client goals, products, and challenges
• Lead projects from kickoff through delivery—keeping scope, timelines, and quality on track
• Translate client needs into clear direction for creative and production teams
• Run client meetings, presentations, and reviews with confidence
• Proactively identify risks and solve problems before they escalate
• Ensure every deliverable meets IG’s standard for clarity, quality, and impact

Growth & Account Expansion

• Identify opportunities to expand existing accounts (new use cases, new teams, new initiatives)
• Spot gaps where IG’s capabilities can improve client outcomes (sales, training, marketing)
• Support development of proposals, scopes, and presentations
• Contribute to building a pipeline of new opportunities through relationships and outreach

What We’re Looking For

• 3–7+ years in account management, client services, or project management (agency or technical environment preferred)
• Strong ability to manage multiple projects and stakeholders simultaneously
• Excellent communication skills—you can simplify complex ideas and lead conversations with confidence
• Experience working with creative, technical, or production teams
• Commercial awareness—you naturally look for ways to grow accounts, not just maintain them
• Organized, detail-oriented, and proactive (you don’t wait to be told what to do)
• Comfortable in a fast-paced, evolving environment

Bonus if you have:

• Experience with 3D, animation, technical products, or industrial clients
• Familiarity with project management or CRM tools
• Background in marketing, engineering, or technical communications

Why IG

• Work on high-impact, visually driven projects for real-world industries
• Be part of a team that values clarity, creativity, and execution
• Direct exposure to clients and meaningful influence on outcomes
• Opportunity to grow into more senior client leadership or strategy roles

What We Offer

• Competitive salary + performance-based incentives
• Health, dental, and vision insurance
• Flexible work environment (hybrid options)
• Clear path for professional growth
• A collaborative, no-ego team culture

Who This Role Is Great For

Someone who:

• Likes owning outcomes—not just tasks
• Enjoys building relationships and making things happen
• Can balance structure with adaptability
• Wants to be part of a growing, specialized agency doing meaningful work