Program Manager

Title: Program Manager

Location: 2 Broadway NYC NY

Type: Contract

Key Responsibilities

Collaborate with senior leadership including CTO, DCTO's offices, Directors, and program stakeholders across a highly matrixed organizational structure.

Develop high-quality executive Power BI dashboards scorecards, and performance metrics to support leadership oversight, resource planning, and operational decision making.

Build, refine, and present executive level presentations summarizing program status, risks, financials, and strategic impacts.

Prepare detailed metrics and analysis of dashboard and formulate into executive summary and concise detail.

Track KPIs and present progress to executive leadership

Ensure solutions align with client architecture standards

Conduct capacity planning and resource forecasting analysis

Identify system inefficiencies and outline reengineering efforts

Communicate effectively with all stakeholders

Coordinate with enterprise architecture, product divisions, infrastructure teams, cybersecurity, and operational departments to ensure program alignment with client IT standards.

Assist in the development of the ESA's strategic technology roadmap

Identify and assist to mitigate risks

Drive continuous improvement and innovation across systems

Assist to highlight team priorities and resource supply/demand

Address workload and performance issues

Escalate unresolved issues appropriately

Perform other duties as assigned

Certifications

PMP Required

Agile - Required

CSM Required

ITIL Foundation Preferred

Proven expertise across Cloud, Data & AI, Network, Applications, and Enterprise Architecture

Advanced proficiency in Microsoft Office Suite (Teams, Planner, Visio, Word, Excel, Access, PowerPoint, SharePoint).

Power BI experience includes dashboard creation, KPI design, and data analysis.

Hands on experience with Jira and ServiceNow for project tracking and portfolio reporting.

Exceptional communication skills with ability to deliver executive-level insights