Product Support Specialist (Application)

For more than 20 years, TradeBeyond has been advancing a more efficient, responsible supply chain. Responding to retail sourcing's need for smarter, automated workflows and data transparency, we developed the industry's leading supply chain platform, CBX, which is relied on by many of the largest brands and retailers around the world.

As consumers, businesses, and governments alike have increased their commitment to sustainability, Fortune 500 companies such as The Home Depot, REI, Safeway, Lidl, and Lululemon have turned to TradeBeyond to help optimize product development, manage suppliers, reduce waste, and improve quality and compliance.

Learn more at TradeBeyond.com

TradeBeyond is searching for a Product Support Specialist (Application) to join our team in Kuala Lumpur, Malaysia! As a Product Support Specialist (Application), you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users.

Responsibilities:

• Provide first-line technical support to TradeBeyond users via phone, email, and chat
• Troubleshoot and resolve application issues in a timely and efficient manner
• Document support interactions and solutions to ensure knowledge transfer
• Maintain accurate records of all support inquiries and resolutions
• Identify and escalate complex issues to the level 2 team
• Stay up-to-date on the latest features and functionality of the Tradebeyond platform
• Proactively identify potential issues and develop solutions to prevent them
• Collaborate with other internal teams to ensure seamless user experience

Requirements:

• Minimum 1-2 years of experience in application support or a related field
• Proven experience troubleshooting and resolving software issues
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Fluent in English and Chinese (Cantonese or Mandarin) is a must
• Proficiency in Issue & Project tracking software like Jira is preferred
• Eligible to work in Malaysia without sponsorship

You will work in a flat and open team environment where your experience and expertise are valued. You will work in partnership with a leadership team who have profound domain knowledge in their functional areas and are keen to work with you to continuously make positive impacts for our customers and employees. Externally, you will be engaging with a client network on a global footprint.

We offers competitive compensation in a dynamic, high growth and global environment. At TradeBeyond, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences.

Interested parties, please apply together with resume, stating current and expected salary, and send it via APPLY NOW.

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strictest confidence and handled confidentially for recruitment-related purposes within the company and our associated company. Applicants may be considered for other suitable positions within the company over a one-year period, after which their personal data will be destroyed