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RHB Banking Group Linkedin · Posted 1mo ago

Team Member, Team 2 (Online Banking)

Kuala Lumpur, Kuala Lumpur, Malaysia

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Indexed description

  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
  • Conduct Investigation on reported fraud cases and conclude cases timely.
  • Preparation / review fraud investigation documentation
  • Attending to PayNet daily / monthly reporting requirement
  • Identify fraudulent transactions and cancel them from further processing.
  • Perform recovery of funds for RHB and OFI victims.
  • Attend to appeal cases (internal remediation).
  • Attend to FMOS documentation review and remediation activity.
  • Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)
  • Any ad-hoc functions assigned by supervisors.
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