Department Sales Lead

**Department Sales Lead (Non-Exempt)**

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{height="3" width="627"}**Our Purpose**

**We help build better communities.**

• We are Courteous.** Create a positive experience for customers, employees, suppliers and communities.
• We are the Guide.** Help our customers, employees, and suppliers succeed through trust and partnership.
• We are Ambitious.** Seek innovative solutions and go the extra mile.
• We are Accountable.** Act with honesty and integrity.
• We are Safe.** Protect our customers, suppliers, and employees by cultivating a safety-first environment.

# {height="3" width="627"}Role Statement

Create exceptional customer experiences by answering questions, recommending the appropriate items to complete construction and home improvement projects, and maintaining the facility in a clean and organized fashion. Lead assigned department and assist with any issues that may arise.

# {height="3" width="627"}Outcomes for Success

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• Act in alignment with our Core Values to create exceptional customer experiences.
• Demonstrate a high level of safety awareness to ensure you, your peers, our customers, and suppliers remain safe while in our facilities.
• Understand and follow the TAL PPE requirements as outlined in the TAL PPE Matrix by wearing the required PPE at all times and ensure your team does the same.
• In conjunction with the branch leadership, responsible for the operational performance of their assigned department
• Understand and maintain quality store presentation as outlined in the TAL Store Standards document.
• Sets ambitious sales and margin goals. Strategically develops department team and customer base to meet or exceed agreed upon sales and margin goals.
• [ ]{times="" new="" roman",="" times,="" serif"=""}Assists customers with product information, selection, and purchase. Offers solutions for out-of-stock items.
• [ ]{times="" new="" roman",="" times,="" serif"=""}Maintains department inventory, including cycle counts, to maximize sales and inventory turn.
• [ ]{times="" new="" roman",="" times,="" serif"=""}Assists in training department and store personnel in your assigned functions, including sales and customer service techniques.
• [ ]{times="" new="" roman",="" times,="" serif"=""}Empowered to direct the work of others by assigning tasks, creating schedules, communicating priorities, and motivating the team.
• [ ]{times="" new="" roman",="" times,="" serif"=""}Upholds the highest level of customer service to ensure an exceptional experience for our contractors, Do It Yourselfers, and homeowners.
• [ ]{times="" new="" roman",="" times,="" serif"=""}In-depth understanding of the products in your department and basic knowledge of the merchandise in other departments.
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