Jr. IT Administrator

Position Summary

A growing manufacturing company is seeking a Junior Help Desk Technician to support daily IT operations for both corporate and plant users. This individual will provide first-level technical support, troubleshoot hardware and software issues, assist with onboarding/offboarding activities, and help maintain stable IT operations across office and manufacturing environments.

This is an excellent opportunity for an entry-level IT professional looking to grow their career within a hands-on manufacturing environment.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, scanners, phones, and user accounts
• Troubleshoot Windows operating systems, Microsoft 365, email, and basic network connectivity issues
• Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner
• Set up and configure new user workstations, software, and peripheral devices
• Support password resets, user access requests, and Active Directory account management
• Assist with inventory tracking for IT hardware and software assets
• Escalate complex technical issues to senior IT staff or external vendors as needed
• Support plant floor technology including barcode scanners, label printers, and manufacturing workstations
• Document technical issues, resolutions, and standard operating procedures
• Assist with routine system maintenance, updates, and IT projects

Qualifications

• Associate’s Degree in Information Technology, Computer Science, or related field preferred
• 1–2 years of Help Desk, Desktop Support, or IT Support experience preferred
• Basic understanding of:
• Windows 10/11
• Microsoft 365
• Active Directory
• TCP/IP networking concepts
• Printers and peripheral troubleshooting
• Strong customer service and communication skills
• Ability to prioritize tasks and work in a fast-paced environment
• Experience supporting manufacturing or warehouse environments is a plus
• CompTIA A+ certification is a plus

Preferred Skills

• Experience with ticketing systems
• Exposure to ERP or manufacturing systems environments
• Familiarity with mobile devices and remote support tools
• Ability to learn quickly and support multiple technologies