Assistant C&B Manager

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We have an exciting opportunity for an Assistant Conference & Banqueting Manager to join our existing team. The successful candidate must be available to work shifts to include early, late, weekend & bank holidays.

Job Purpose:

• To be accountable for all stock and services in the conference and banqueting outlets ensuring that the guests comfort, satisfaction and well being is catered for in a friendly, helpful, efficient and personalised manner at all times.
• Ensure that all guests receive the highest quality standards.
• Maximisation of sales opportunities.
• Control of costs at all times.
• Maintaining the highest levels of hygiene at all times.

Main duties:

• Responsible for the managing, training and development of the conference and banqueting team, ensuring objectives are set and regularly monitored.
• To ensure that all colleagues are fully trained and have signed off on the Intoxicating Liquor Act 2003/2004 and any revisions or additional legislation made thereafter.
• To ensure all colleagues are trained fully on Responsible Alcohol Serving.
• To ensure correct room set-ups e.g. ballroom, meeting rooms, bedrooms and any other outlet if requested.
• To ensure an environment exists which promotes colleague morale & encourages the team to have pride & commitment in their area of work.
• To oversee the ordering, cost control and standards of all beverage supplies ensuring the correct purchase order procedures are adhered to.
• To maintain close communication with all members of the management team to ensure the smooth & efficient running of all C&B areas.
• To carry out weekly/monthly stock takes.
• To compile & produce daily, weekly & monthly beverage reports and forecasts as requested.
• To maintain the standard operating procedures for the various beverage outlets within the hotel ensuring standards are consistently being met.
• To be fully familiar with the Failte Ireland and Preferred Standards, ensuring all colleagues are fully trained on these required standards.
• To oversee the day-to-day operation of the bars ensuring they are adequately staffed and supervised.
• To work closely with Senior Management in achieving required targets in relation to payroll and Gross Profit percentages.
• Attend Management meetings as requested.
• To carry out job chats and performance appraisals.
• Any other duties reasonably requested by management

Requirements:

1-2 years supervisory experience

Passionate about delivering an exceptionally high level of guest service in a confident & professional manner

Strong hospitality experience

Strong coaching and leadership skills

The Heritage 'Core Values':

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us

• Think about the guest
• Be Respectful
• Work as one
• Be the Best
• Own it and deliver it

Why work for The Heritage, part of FBD Hotels:

• Discounted rates in other FBD properties
• Health Club membership
• Refer a Friend incentives
• Learning and development opportunities
• Talent Development Programme
• Employee Assistance Programme
• Strong team focus and team atmosphere
• Meals and uniform are provided
• Free parking onsite

If you believe that this is the next role for you, please click apply now!