Technical Product Manager- embedded software (firmware)

Technical Product Manager- embedded software (firmware)

Job Description

We are looking for a Technical Product Manager with expertise in embedded software (firmware) and application software to bridge hardware and software engineering teams and assist technical discussion and solution design between customers and Delta’s oversea teams. Product range will cover Delta power supplies and power solutions, air and liquid cooling products as well as networking and switch products.

Role

Responsible for cooperation with customers and Delta design & factory teams during development, deployment, commissioning, onsite debug & troubleshooting, pre-sale, post-sale and field support to remove technical and non-technical obstacles in development and integration of Delta products into customer’s systems. You must be able to leverage and combine technical expertise with project management and sales techniques to ensure timely execution of pending tasks, high customer satisfaction and help to improve company sales.

Responsibilities

• Provide technical support focusing on software and firmware related aspects to analyze and understand problems of Delta products in customer’s applications. Collect accurate information of usage and failure mode and work with Delta teams on effective closure of the issue
• Act as a “bridge” and single contact window between customers and various Delta business units to provide software/firmware related support for each respective product
• Provide accurate technical information and general commercial data to customers to address their inquiries about existing and new Delta products
• Provide roadmap presentations and lead technical discussions to evaluate customer’s requirements and to promote Delta products and technologies
• Co-operate and support account managers and regional sales teams to create and develop relationships with new customers
• Collaborate with Delta design, factory and quality teams to facilitate communication between those teams and customers to drive closure on customer deliverables

Qualifications & Requirements

• Knowledge and expertise in any of the following fields: power supplies (PSU) or coolant distribution units (CDU) control and communication firmware, Ethernet, Redfish, Modbus and other industrial protocols, network switch operating systems
• BSEE with minimum 5 years or MSEE with 3 years experience in design or applications engineering
• Ability to effectively analyze & debug issues in customer’s applications as well as to manage and drive the problem-solving process between customers and Delta teams
• Ability to build up relationships with customers & present Delta products and technologies
• Ability to properly prioritize tasks and respond to each of them individually
• Strong communication, organizational and presentation skills: ability to understand a customer needs and probe for answers, to determine a solution and advocate that solution to the customer.
• Ready to travel out of state and out of country
• Job type: onsite at Delta Fremont, CA