Account Manager

Who We Are

Solera is a global leader in data and software services that transforms every touchpoint of the vehicle lifecycle into a connected digital experience. We process over 300 million digital transactions annually for more than 235,000 customers across 90+ countries. Our teams are driven by innovation, collaboration, and a strong focus on customer value. For more information, visit solera.com.

The Role

The Account Manager – Inside Sales is responsible for driving customer retention, reorder revenue, and account expansion through proactive, phone-based engagement. This is an on-site role operating within a structured inside sales environment. The Account Manager manages a portfolio of existing customers, acting as their primary point of contact while balancing customer experience with achieving defined sales KPIs and revenue targets.

What You’ll Do

• Manage a book of business of existing GoldStar customers.
• Build long-term customer relationships to drive retention and loyalty.
• Proactively manage reorder cycles and identify upsell and cross-sell opportunities.
• Execute consistent outbound outreach via phone, email, and SMS.
• Achieve monthly sales, retention, and activity KPIs.
• Prioritize accounts based on revenue opportunity and customer risk.
• Track all activities and opportunities in CRM systems.
• Collaborate with internal teams to resolve issues and improve customer outcomes.

• 6 months to 1+ year of inside sales experience in a phone-based or contact-center environment.
• Strong phone etiquette and professional communication skills.
• Understanding of sales cycles and objection handling.
• Experience managing multiple accounts and priorities.
• CRM proficiency (Salesforce preferred).
• Comfortable working toward sales targets and KPIs.
• Bilingual fluency in English and Spanish (required).
• Ability to work on site in a structured inside sales environment.

• Experience in automotive, technology, SaaS, or subscription-based industries.
• Exposure to retention or reorder-driven sales models.
• Familiarity with contact center terminology and workflows.
• Additional language proficiency is a plus.

• On-site position
• Fast-paced, KPI-driven inside sales environment
• High collaboration with internal teams