Regional Manager, New Zealand

Our Customer, Community & Destinations (CCD) team brings our purpose to life, creating extraordinary places and experiences that connect and enrich communities.

We welcome hundreds of millions of customers each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

The team is responsible for delivering the operational excellence, customer experiences and community connection that make Westfield destinations places people choose to visit more often and for longer.

Your opportunity

We have a rare and exciting opportunity for a Regional Manager, Centre Experience to lead and manage our five Westfield destinations in New Zealand.

The Regional Manager is part of our Centre Experience Leadership team and reports to the Group General Manager - Customer and Destination. This role plays a critical connection point between the New Zealand business and the broader Australian enterprise, ensuring local insights, operational trends and market considerations are represented in enterprise decision-making, while also embedding enterprise priorities, operational standards and leadership expectations consistently across the region. Its impact is seen in the consistency of destination operations, the strength of Centre Manager capability and leadership, and the ability of the New Zealand business to operate as a connected and aligned part of the broader Customer Experience portfolio.

A typical day will see you leading the five Centre Managers in New Zealand in maintaining a strong customer focus and ensuring the teams are empowered and enabled to deliver great experiences each day. You will drive strong commercial outcomes through the effective financial and commercial performance of our centres while ensuring compliance across the region in relation to workplace safety and life safety and continually reviewing NPS data and insights.

As an experienced and seasoned people leader, you will develop and nurture a customer obsessed talent pipeline across the region at all levels.

Day-to-day you will be responsible for:

• Leading and supporting Centre Managers to deliver consistent, high-quality customer, operational and commercial performance across New Zealand
• Translate enterprise strategy into clear regional priorities and execution plans
• Ensure destinations meet high standards of presentation, service and operational readiness
• Use customer insights, retailer feedback and performance data to identify opportunities and drive improvement
• Proactively manage risk, governance and operational compliance across the region
• Build leadership capability, accountability and succession depth within your team
• Partner cross-functionally (Leasing, Marketing, Risk, Finance, Asset Management) to deliver outcomes
• Act as the key connection between New Zealand operations and the Australian enterprise
  

What sets you apart?

• The ability to lead regional performance and execution: Drive operational excellence across multiple destinations by translating enterprise strategy into clear priorities, leveraging data and insights, and ensuring strong governance, risk management and consistent customer, commercial and operational outcomes.
• Leading through others and build capability: Inspire and align Centre Managers with clarity and accountability, coaching and developing leadership capability, strengthening succession depth and driving high-performing teams.
• Driving alignment and influencing outcomes: Build strong cross-functional partnerships, influence stakeholders to remove barriers, and ensure aligned, consistent delivery across destinations and the broader enterprise.
• Executing with pace, discipline and strategic focus: Balance strategic priorities with operational detail, delivering with structure, pace and strong follow-through while maintaining high performance and accountability standards.
• Leading with resilience, insight and continuous improvement: Bring credibility, sound judgement and calm decision-making in complex environments, applying a customer-led and data-driven approach to continuously improve performance, culture and outcomes
  

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thrive with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period, as well as free parking at your local Westfield destination.

Discover more about working with us.

Applications close: 25 May 2026 (unless filled prior)