Product Manager

From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world's oldest, and most passionate industries.

Your Impact at Encompass

Encompass is seeking a motivated and knowledgeable Product Manager to lead our cross-functional product teams for vintrace, our industry-leading wine production software designed for future-forward producers. You will take ownership of specific solutions within our portfolio, driving product strategy, development, and performance. This role requires excellent time management and prioritization skills to balance competing demands effectively.

The ideal candidate will be passionate about product performance and customer engagement. You will collaborate with development teams to create innovative solutions, ensuring timely product releases, customer satisfaction, and alignment with market trends. Additionally, you will represent your product in customer meetings, industry events, and webinars.

What You'll Do:

Product Planning & Implementation:

• Maintain a 3-6 month product roadmap aligned with business and customer needs.
• Collaborate with clients and internal teams to prioritize features and bug fixes.
• Work closely with development teams to refine deliverables and manage feature rollouts.
• Drive customer adoption through effective training, documentation, and release demos.
• Conduct market research to stay ahead of industry trends and competing solutions.

Cross-functional Collaboration & Leadership:

• Drive change management for product-related initiatives.
• Lead customer training sessions and provide educational materials.
• Assist Sales and Customer Support teams with complex product conversations.
• Provide close support to other managers with recruitment and talent management processes.

What You'll Bring to Encompass:

Preferred Qualifications & Experience:

• Strong written and verbal communication skills.
• Ability to independently prioritize tasks and lead initiatives.
• Strong problem-solving skills with the ability to break down complex issues and define actionable next steps.
• A keen eye for user experience and design.
• Strong digital and AI skills, with a track record of leveraging AI to deliver improved outcomes.
• A continuous improvement mindset, always looking for opportunities to enhance effectiveness and efficiency.

Experience:

• 5+ years of product management experience, preferably in an enterprise software or SaaS environment.
• A proven track record leading cross-functional Scrum teams across multiple locations.
• Experience with wine production software and/or wine industry experience is a plus.
• Integration experience with accounting and ERP-type systems is a plus.

Education & Qualifications:

• Bachelor's degree in Business, Computer Science, or equivalent Product/Project management experience.

Additional Details:

Salary: This role will receive a competitive salary, superannuation and bonus.

Location: We are a remote-first organization and are open to applicants for both hybrid and fully remote roles. Our AU corporate office is located in Melbourne, AU.

Benefits and Perks

With teams based across the globe, no matter where you work Encompass' competitive benefits and perks are designed to enhance your life including:

• Remote-first organization
• Inclusive Parental Leave program
• Paid Leave Program
• Health and wellness stipend
• Generous learning stipend
• Technology stipend
• Paid time fitness
• Employee assistance program
• Additional gifted leave days

Our Values

Our values shape the way we work together and serve our customers. They provide insight into our goals of disrupting the industry, figuring out better solutions, and doing so as part of a fast-paced, cohesive, fun-loving, and supportive team.

• Do the Right Thing
• Win Together
• Iterate & Learn
• Own It
• Be You

BeYou@Encompass

At Encompass, we aim for all of our employees to feel engaged, valued, and free to be who they are at work. We celebrate multiple approaches and points of view. We are committed to growing and empowering a diverse and inclusive community and believe that a team that works together with diverse lived experiences will strengthen our organization.

We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.