IT Support Specialist

IT Support Specialist

The Language SKOOL

India · Remote · Full-time

Remote – India

6–10 yrs exp

6–10 LPA

EdTech / Education

10AM to 7 PM , Six days a week

🚀 A senior role for a seasoned IT professional ready to own our full digital ecosystem — from infrastructure and vendor relationships to website, LMS, and social handles — all in a remote-first EdTech environment.

About The Language SKOOL

The Language SKOOL is a remote-first EdTech organisation delivering high-quality language education. As we grow, we need a senior, experienced IT professional who can independently manage our entire technology landscape, lead vendor partnerships, and ensure our digital presence remains seamless and secure.

Role overview

As Project Manager – IT Support Specialist, you will serve as the organisation's IT lead — overseeing infrastructure, managing third-party vendors, handling all digital platforms, and coordinating IT projects from initiation to closure. This is a high-ownership, senior individual-contributor role with strategic visibility.

Key responsibilities

IT infrastructure & support

• Manage and maintain all organisation email accounts and domain ( MS Teams)
• Handle domain registration, DNS configuration, SSL certificates, and timely renewals
• Provide day-to-day IT helpdesk support to all remote team members
• Manage cloud platforms — OneDrive, Zoom, MS Teams
• Ensure cybersecurity best practices — 2FA, password policies, data backups, and access control
• Onboard and offboard users across all digital tools and platforms
• Maintain IT asset inventory and software license tracking

Website & LMS management

• Maintain, update, and troubleshoot the organisation's website (WordPress or similar CMS)
• Manage and administer the Learning Management System (LMS) — user access, content upload, and issue resolution
• Coordinate with developers or agencies for website enhancements and upgrades
• Monitor website uptime, performance, and security patches

Third-party web handle management

• Monitor all third-party digital accounts — LinkedIn, Instagram, Facebook, YouTube, Microsoft teams, and other platforms
• Monitor platform policy changes and ensure accounts remain compliant
• Handle account recovery, verification, and access management for all digital handles

Vendor management

• Identify, evaluate, and onboard third-party IT vendors and service providers
• Negotiate contracts, SLAs, and pricing with hosting providers, software vendors, and freelancers
• Manage ongoing vendor relationships — track deliverables, renewals, and performance
• Evaluate and recommend new tools and platforms to improve efficiency and reduce costs
• Maintain a vendor register with contract timelines, costs, and contact details

Project management

• Lead and coordinate all IT-related projects from planning through to delivery
• Maintain project timelines, track milestones, and communicate progress to leadership
• Prepare periodic IT reports and present recommendations to management

What we are looking for

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent proven experience)
• 6–10 years of experience in IT support, system administration, or IT project management
• Proven experience managing third-party vendors, SLAs, and IT contracts
• Hands-on experience with domain management, DNS, web hosting, and SSL
• Proficiency in website management via WordPress or any CMS platform
• Experience administering an LMS
• Strong experience managing social media and third-party web handles at an organisational level
• Excellent project coordination and communication skills
• Comfortable working independently in a 100% remote environment

Good to have

PMP / PRINCE2 certification Basic HTML / CSS cPanel / WHM Google Analytics Zapier / automation tools SEO basics Cybersecurity certifications Canva / design basics

Compensation & perks

Annual CTC

6–10 LPA

Based on

Experience

Work mode

100% Remote

• Flexible working hours — results over clock-in time
• Annual performance-based increment
• High ownership role with direct visibility to leadership
• Opportunity to shape the IT strategy of a growing EdTech organisation