Insurance Operations Manager

Wrisk is reinventing insurance for today's digital consumer based on a vision that insurance ought to be simple, transparent and personal. The insurance platform developed by Wrisk combines the best customer experience, modern technology, insurance know-how and a unique distribution strategy for the automotive sector. Having already created differentiated insurance experiences in the EU and the UK for brands like BMW, MINI, Volvo, Toyota, Landrover, Wrisk is now expanding platform capability and intermediation to target more EU markets, initiatives and territories.

For Wrisk Europe GmbH, we are actively seeking a highly skilled Insurance Operations Manager who possesses a solid background in (German) Insurance Operations.

• Operational management and further development of Insurance Operations of existing programs
• Support in structuring and optimising operational processes throughout the partner and customer lifecycle
• Ensuring high quality in communication, documentation, and operational implementation in day-to-day business
• Coordination of work streams between business, tech operations, product, insurance, and claims teams
• Collaborating on launch preparations, operational coordination, and ongoing stakeholder management
• Preparing analyses, reports, decision-making documents, and management summaries for internal and external stakeholders
• Supporting commercial inquiries, proposal documents, partner communication, and business development

This pivotal role demands a person who can navigate the motor insurance environment in Germany (and ideally Europe) from an insurance product delivery, performance & portfolio management, operations, and provider perspective. This will require a blend of technical and operational expertise, strategic thinking, and a keen understanding of the insurance (intermediation) marketplace.

Furthermore, collaboration will be a significant aspect of this role. You will work closely with diverse teams, including key account management, product development, underwriting, risk management, operations and technology, ensuring a cohesive approach to product and insurance partner management - in launch and run phase.

Requirements

• Bachelor's or Master's degree in Economics, International Business, or a related field
• First experience in the insurance brokerage/ intermediation sector (focus: motor insurance, focus Germany) of a minimum of 2 years
• Exceptional analytical and problem-solving abilities, with meticulous attention to detail
• Strong communication and presentation capabilities including strong skills in tools like PowerPoint, Google Sheets, Excel etc
• Capacity to work both independently and as part of a team in a fast-paced, dynamic setting
• Familiarity with actuarial principles, methods, and practices, particularly in relation to motor and P&C insurance
• A proactive stance towards learning and keeping abreast of the latest industry advancements
• Multilingual (German and English at least)