GRHA Application Support Officer - Patient Administrations Systems

About The Role

The Clinical Application Support Team provide primary and secondary support for a range of applications including the Patient Administration Systems (webPAS and iPM), Cyberscience (Cyberquery report writing) Digital Medical Record (Opal) and Referral Management System (RMS), across Grampians Health and the Grampians Rural Health Alliance (GRHA).

The incumbent will work closely with the Applications team, stakeholders, and application vendors in assisting with the configuration and testing of functionality (new or existing) to help maximise organisational and user needs are met.

The Primary Elements Of This Role Are To

• Provide support, training and troubleshooting for the Patient Administration System application
• Assist with system upgrades, bug fix testing and deployment
• Review and management of tickets raised by agencies via the Application Support Ticketing Portal
• Assist with development work as directed and in line with organisational/regional priorities and the wider GRHA Strategy (for example My Health Record, CareSync Exchange Health Information Exchange)

This role will report to the Business Analyst – Patient Administration Systems (iPM) and work collaboratively with and support other staff within the Clinical Applications team.

Skills & Experience

• Experience in supporting, updating, and configuring the backend of health applications and modules, ideally Patient Administration Systems.eg iPM, webPAS.
• Experience in supporting front end users in health applications and modules ideally Patient Administration Systems e.g. iPM, webPAS.
• Experience with supporting report writing tools e.g. Cyberquery
• Current Drivers Licence.
• Relevant qualifications in Health Informatics, Information Technology or similar would be preferred OR five (5) years’ practical experience in a similar role

To see a full copy of the Position Description please click here

Culture & Benefits

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Sue Huebner on 0419 568 127 for a confidential discussion.

Job applications close: 3 June 2026

If you are currently employed at Grampians Health, please sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet.

Diversity and Inclusion

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.