Account Manager (Customer Success)

Are you passionate about building lasting client relationships and driving growth in a high-impact SaaS environment? Mindsite is looking for a seasoned Account Manager, Customer Success to take the lead in managing key partnerships, ensuring client success, and unlocking new revenue opportunities across global markets.

What We’re Looking For

• 3+ years of experience in SaaS Account Management, Customer Success, or e-commerce-related consulting roles.
• Firm grasp of B2B SaaS dynamics, especially in e-commerce or digital shelf analytics.
• Proven ability to own customer relationships end-to-end—from onboarding to renewal and upsell.
• A consultative mindset: you’re comfortable advising senior stakeholders, identifying opportunities, and translating client needs into strategic actions.
• Excellent project management and prioritization skills in fast-paced environments.
• Exceptional communication, negotiation, and presentation skills.
• Fluency in English; any additional language is a plus.

• Own and grow relationships with your portfolio of mid to large-sized clients.
• Lead strategic onboarding, ensuring smooth adoption of Mindsite’s analytics solutions along with your Technical Account Manager.
• Conduct regular business reviews with key accounts, sharing insights that drive measurable e-commerce outcomes.
• Act as a trusted advisor—proactively identifying risks, solving issues, and championing your clients’ goals.
• Collaborate cross-functionally with Product, Ops, and Tech teams to drive customer satisfaction and delivery excellence.
• Identify and close upsell and renewal opportunities, contributing to revenue growth.
• Build and improve internal processes that scale customer success.

• Competitive Compensation: Salary indexed to foreign currency rates, plus performance-based bonuses.
• Flexible Benefits: Health insurance, Apple devices, meal cards, therapy & wellness reimbursements, and more.
• Time Off That Respects You: 10+ vacation days plus your birthday off.
• A Culture That Builds Leaders: Join a driven, collaborative team shaping the future of e-commerce with industry leaders like P , Unilever, and Colgate-Palmolive.
• Endless Learning Opportunities: Stay on top of industry trends and sharpen your skills with continuous learning support.

Mindsite is a fast-growing SaaS company helping brands win online through actionable e-commerce analytics. From product availability and pricing to visibility and sentiment, we empower leading FMCG players with insights that fuel growth.

Ready to make an impact? We can’t wait to see what you bring!