Director of Operations

Location: On-Site (Indianapolis Headquarters)

FLSA Status: Full-Time, Exempt

About the role:

The primary function of the Director of Operations is to provide leadership and practical, hands-on support across PreBorn!’s operational functions, specifically in Administrative, Logistics and Facility Operations. The successful candidate will have demonstrated experience in leading operational compliance, process development, cross-functional project support and building/facility management. This role ensures that operational systems scale effectively as the ministry grows.

Key Responsibilities

• Operations Leadership + Hands-On Support
• Lead Operations teams while actively participating in solving day-to-day operational challenges.
• Support departments directly during workload spikes.
• Build repeatable systems and work alongside staff to implement them.
• Partner with IT, Software Development, and Reporting on operational readiness.
• Facilities Oversight (Not Execution)
• Supervise the Building Manager.
• Approve facility budgets, vendor strategy, and improvement plans.
• Oversee compliance and building readiness reports.
• Logistics Oversight + Participation
• Oversee logistics systems for shipments, equipment distribution, and purchasing.
• Participate hands-on when necessary.
• Build forecasting models for ministry-wide needs.
• Administrative Operations Leadership
• Supervise the Office Manager
• Lead administrative support functions.
• Build workflows, SOPs, and templates.
• Step in during peak periods to ensure operational continuity.
• Vendor & Contract Strategy + Support
• Lead contract negotiations and stewardship.
• Establish SLAs and vendor scorecards.
• Support escalation issues.
• Operational Compliance Leadership + Oversight
• Develop and implement Safety Plans, Emergency Plans, and policy frameworks.
• Build compliance tools and documentation.
• Delegate execution to appropriate Ops staff.
• Cross-Department Project Leadership
• Lead and participate in operational components of major initiatives.
• Coordinate timelines, risk logs, and implementation efforts.
• Team Leadership
• Provide mentoring, accountability, and direction for Operations staff.
• Model operational excellence and pace.
• Build a spiritually grounded and service-oriented culture.

Qualifications

• 5+ years of leadership in operations or multi-department oversight.
• Demonstrated success building scalable systems.
• Strong strategic and communication skills.
• Alignment with PreBorn!’s mission and Statement of Faith.

Character Qualities

• Strategic, Critical Thinker
• Innovative Problem Solver
• Collaborative, Flexible and Adaptable
• Resourceful, Outcomes-based, and Solutions-oriented
• Forward-thinking