Fraud Analyst

Fraud and AML Analyst

We are seeking a Fraud Analyst to join the team! This will be working a hybrid role in the Dunwoody office.

Pay $60-70k

Direct Hire

Excellent benefits offered including medical, dental, 401k w/ match, PTO

Hybrid 3 days in office

Responsibilities

• Research and analysis of Mastercard, Visa and private label account activity to detect fraudulent activity
• Analyzes accounts and review activity for potential fraud, first party fraud, potential SAR referrals, and possible money laundering
• Act as a front-line resource and escalation point regarding suspicious activity
• Performs complex investigations regarding suspected fraudulent activities
• Frequent interaction and communication with customers, internal customer service, and merchant partners
• Supports essential departmental functions and performing back up duties as needed
• Handles and resolves escalated customer calls and inquiries
• Assists in special projects upon request
• Reviews documentation provided by applicants and existing customers to determine validity

Qualifications

• Solid understanding of fraud risks, processes, and procedures
• Sound judgment and ability to deal with customer issues in both a routine and complex environment
• Ability to analyze, solve problems, and make decisions effectively and independently
• Ability to manage multiple diverse tasks simultaneously
• Microsoft office suite and windows experience
• AML/ BSA knowledge
• Fiserv Product experience a plus
• Experience with credit card products, and knowledge of related regulations