Business & Operations Coordinator

About The Diamond Expert

The Diamond Expert is a female-founded, contemporary fine jewellers specialising in bespoke design, exceptional craftsmanship, and a highly personalised client experience.

Working with clients across Ireland and internationally, the business has built a reputation for precision and professionalism, delivering to an exceptional standard within a fast-paced, client-focused environment.

As the company continues to grow, we are expanding our team to support the next phase of development.

The Role
We are seeking a highly organised, motivated, and energetic Business & Operations Coordinator to join the business at an important stage of growth.

This is a varied and fast-paced role supporting both the operational and client-facing aspects of the business. The successful candidate will work closely with the founders, contributing to the smooth and efficient day-to-day running of the company while maintaining an exceptional standard across all areas of operations and client experience.

This role will suit someone who brings a positive, can-do approach, works with pace and precision, and takes genuine pride in delivering work to a consistently high standard. A willingness to learn, respond to feedback constructively, and continuously improve is essential.

Key Responsibilities

Operations & Executive Support

• Provide day-to-day operational and administrative support to the founders
  

• Manage schedules, correspondence, travel and coordination with suppliers and workshops
  

• Support client communications, ensuring a polished and seamless experience
  

• Manage the business Expense Management, tracking and logging all business expenses
  

• Support the planning and coordination of events, photoshoots, and brand activity

Business & Administrative Operations

• Manage all courier logistics, booking and shipping orders to clients
  

• Coordinate repairs, valuations, and manage client aftercare services
  

• Manage stock administration, order packaging, and presentation standards.
  

• Prepare quotations, invoices and client documentation accurately and efficiently
  

• Maintain CRM systems and internal records to a consistently high standard
  

• Support the ongoing review and refinement of internal systems and workflows

Client Experience & Showroom Support

• Assist with showroom operations, including welcoming and hosting clients
  

• Provide support during client consultations where required
  

• Maintain and uphold exceptional client experience standards at all times
  

• Gather and manage client feedback and online reviews

Requirements

Experience & Requirements

• Minimum 2 years’ experience in a similar business support, operations, or administrative role
  
• Experience within the luxury, retail, or professional services sector is advantageous but not essential
  
• Strong organisational skills with excellent attention to detail
  
• Ability to manage multiple priorities effectively in a fast-paced environment
  
• Professional, polished, and confident when interacting with clients
  
• Excellent written and verbal communication skills
  
• A proactive, enthusiastic, and positive approach to work
  
• Comfortable working at pace while maintaining accuracy and consistency
  
• Open to feedback, with a willingness to learn and continuously improve
  
• Strong working knowledge of Google Workspace, Excel, and CRM systems
  
• This position will suit an individual who is dependable, driven, and takes pride in executing work efficiently, accurately, and to a high standard
  
• Must hold a full, valid driving license.

Additional Information

• This role is based full-time in our Dun Laoghaire office
  
• Standard working hours are 9:00am to 5:30pm, Monday to Friday
  
• Flexibility is required, including occasional evening and Saturday work in line with business needs
  
• Opportunity for occasional international travel in connection with events and brand activity

Benefits

What We Offer

• The opportunity to work within a growing Irish luxury business with an international client base
  
• A professional and high-performing working environment
  
• Direct exposure to the founders and involvement in the continued development of the business
  
• Competitive salary, bonus and benefits package
  
• Employee discount on fine jewellery
  
• A long-term position with clear potential for progression as the business expands
  
• Expected Salary Range: €35,000 - €40,000