IT Manager (Hands-on)

Role - IT Manager (Hands-on)

Company type - Small Irish Managed Service Provider (MSP) located in Dublin, providing Microsoft Infrastructure, IT Ops & Security services to SME firms

Location - 3 days onsite in Dublin, 2 days onsite in Athlone

Reports into - Managing Director

Team Size - Locally a team of 6 with an offshore Helpdesk/Service Desk team of 10 people

Role overview:

We are seeking an experienced IT Manager to act as an embedded technology leader for our clients. The successful candidate will serve as the client's outsourced IT Manager, providing strategic guidance, overseeing day-to-day technology operations and acting as the primary point of contact for all IT-related matters.

The role combines leadership, technical oversight and relationship management while working closely with internal delivery teams and client stakeholders.

Key Responsibilities

Client Leadership

• Act as the dedicated IT Manager for assigned client accounts
• Build strong relationships with client leadership teams and department managers
• Attend client management and operational meetings
• Understand business objectives and align technology accordingly
• Provide trusted technology advice and recommendations

IT Strategy & Planning

• Develop client technology roadmaps
• Recommend infrastructure improvements and digital transformation initiatives
• Identify risks and opportunities
• Prepare IT budgets and forecasting
• Support business continuity and disaster recovery planning

Service Delivery Oversight

• Coordinate support teams and technical resources both on site and remote resources
• Monitor SLAs and service performance
• Escalate and manage critical incidents
• Review ticket trends and recurring issues
• Ensure proactive maintenance activities are completed

Infrastructure & Cloud Management

• Oversee: Microsoft 365 environments, Azure infrastructure, Entra ID, Endpoint management, Networks and firewalls, Backup platforms, Cloud services
• Coordinate migrations and infrastructure projects

Security & Compliance

• Maintain cybersecurity best practices
• Support compliance initiatives including: ISO 27001, GDPR
• Lead security reviews and risk assessments
• Coordinate incident response activities

Team & Vendor Management

• Coordinate internal and outsourced technical teams
• Manage third-party suppliers and vendors
• Review supplier performance and contracts
• Support offshore and remote technical resources where required

Essential Experience

• 7+ years of IT experience
• Previous management or team leadership experience
• Strong knowledge of: Microsoft 365, Azure, Intune, Entra ID, Networking, Cybersecurity, Backup and disaster recovery

Client Management Experience

• Experience managing client relationships
• Strong stakeholder management skills
• Comfortable presenting to senior management teams
• Experience managing multiple priorities and projects

Desirable Qualifications

• Microsoft certifications
• ITIL certification
• ISO 27001 knowledge
• Security certifications
• Project management certification

If this sounds like you, then feel free to apply for immediate consideration.

Note - given that there is a requirement to split time between Athlone and Dublin, candidate will need to be comfortable traveling between both locations.