Desktop Support Specialist

Job Title - Desktop Support Specialist

Location - Madison, WI 53718

Job Type - Fulltime

Key Responsibilities:

• Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).
• Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
• Support mobile device setup and management for sales or field teams.
• Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
• Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
• Escalate and track issues that require higher-level intervention or vendor support.
• Collaborate with network and system administrators for more complex technical issues.
• Maintain accurate documentation of incidents, resolutions, and asset inventories.
• Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.

Required Skills and Qualifications:

• 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
• Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
• Familiarity with Active Directory, user account provisioning, and permission management.
• Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting.
• Strong problem-solving, interpersonal, and time-management skills.
• Customer-service mindset with the ability to communicate clearly with both technical and non-technical users.

Preferred Qualifications:

• Experience supporting IT in a manufacturing, distribution, or retail environment.
• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
• Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.