Accounts Manager

Job description:

Brief Qualifications & Primary Job Descriptions:

Q Media is seeking a highly driven and detail-oriented Accounts Manager who will support a key client account in the telecommunications industry.

This role is primarily execution-focused, ensuring that all national and localized campaigns are translated into high-quality, on-ground retail executions across stores, partner retailers, and emerging formats. The ideal candidate thrives in a fast-paced environment, has strong coordination and project management skills, and is comfortable balancing both office-based planning and field execution. This role plays a critical part in ensuring that brand campaigns are experienced consistently and effectively at the store level.

Key Responsibilities:

Core Responsibilities (Accounts Management)

• Serve as the primary point of contact for assigned clients, ensuring strong relationship management and high client satisfaction.
• Manage end-to-end account operations, from brief intake to execution, delivery, and post-campaign evaluation.
• Understand client objectives and translate them into clear, actionable briefs for internal teams.
• Present campaign proposals, updates, and results to clients in a clear and strategic manner.
• Identify opportunities to upsell and expand existing accounts to drive revenue growth.
• Ensure all deliverables meet client expectations, timelines, and agreed scope.
• Handle client concerns, feedback, and escalations in a professional and timely manner.
• Work closely with internal teams (Creative, Operations, and Finance) to ensure seamless execution of projects.
• Monitor account performance, campaign effectiveness, and client satisfaction metrics.
• Maintain accurate documentation of client communications, contracts, and project details.

Strategic & Business Development Support

• Contribute to account growth strategies and long-term client retention plans.
• Assist in preparing proposals, pitch decks, and presentations for new and existing clients.
• Support in identifying new business opportunities within handled accounts or networks.

Financial & Commercial Management

• Oversee billing, invoicing, and collection processes in coordination with the Finance team.
• Ensure profitability of accounts by managing scope, timelines, and resource allocation.
• Monitor budgets, quotations, and cost estimates for client projects.
• Ensure all commercial terms and agreements are properly implemented and followed.

Annex A: Campaign Execution, Retail Deployment & Operations Support

Campaign Adaptation & Execution

• Translate national and brand campaigns into store-ready and retailer-specific executions, ensuring relevance across different retail formats.
• Prepare and manage all required campaign assets, including print, digital, and in-store materials.
• Ensure all executions strictly follow brand guidelines, visual identity standards, and messaging frameworks.
• Monitor deployment timelines and ensure campaigns are launched accurately and on schedule.
• Identify and proactively address execution gaps or inconsistencies across stores.

Project Management & Deployment Monitoring

• Develop, maintain, and update project trackers, timelines, and task lists for all ongoing campaigns and initiatives.
• Manage multiple projects simultaneously, ensuring timely delivery of all milestones.
• Track and report execution KPIs, including deployment status, completion rates, and compliance.
• Prepare regular status reports and updates for internal stakeholders.
• Attend meetings, alignment sessions, and weekly/monthly cadence calls to ensure smooth coordination.

Retail Strategy, Store Execution & Field Work

• Execute rollout plans across assigned stores and territories, in close coordination with internal stakeholders and territory teams.
• Support the planning and execution of pilot programs and new retail formats, contributing insights to improve customer experience and engagement.
• Collaborate in developing store merchandising strategies, including display placements and customer journey touchpoints.
• Conduct monthly trade checks and store visits to validate execution quality, compliance, and overall store readiness.
• Document findings from store visits and provide actionable insights and recommendations.
• Participate in territory immersions to better understand operational realities and customer behavior.

Vendor & Partner Management

• Coordinate with external vendors and suppliers for the production, delivery, and installation of campaign materials.
• Ensure all deliverables meet required quality standards and deadlines.
• Work closely with retail partners and internal teams to ensure proper execution of communication materials.
• Monitor vendor performance and flag any issues related to timelines, quality, or compliance.

Budget Tracking & Financial Coordination

• Track and monitor actual spend versus allocated budgets for all execution-related activities.
• Maintain organized records of expenses, billing documents, and supporting materials.
• Assist in budget reconciliation by preparing accurate and timely reports.
• Ensure cost efficiency while maintaining execution quality.

Stakeholder Coordination & Communication

• Liaise with cross-functional teams, including Creative, Brand, and Territory teams to ensure alignment on deliverables.
• Serve as a central point of coordination for execution-related concerns and updates.
• Escalate operational challenges, risks, and delays to the Manager in a timely manner.
• Ensure clear, consistent, and proactive communication across all stakeholders.

Qualifications:

• Bachelor’s degree in Marketing, Advertising, Communications, Business, or a related field.
• At least 1–3 years of experience in retail marketing, trade marketing, campaign execution, or project coordination (fresh graduates with strong internship experience may be considered).
• Strong project management and organizational skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and stakeholders in a fast-paced environment.
• Experience in handling vendors and suppliers is an advantage.
• Proficient in Google Workspace (Docs, Sheets, Slides, Drive).
• Willing to travel and conduct regular fieldwork and store visits.

Work Setup:

• Hybrid work arrangement with 1 day of remote work.
• Deployment will be in support of a key client account.
• Requires frequent fieldwork, including store visits, trade checks, and territory immersions within assigned areas.

Why Join Q Media?

• Opportunity to work on large-scale retail and trade marketing campaigns
• Exposure to end-to-end campaign execution and store-level strategy
• Hands-on experience in both strategic planning and on-ground implementation
• Dynamic and collaborative work environment with growth opportunities

Job Type: Full-time

Work Location: In person