Business Process Analyst/Documentation Specialist

Position: Business Process Analyst/Documentation Specialist

Duration: This can be a contract or FTE role

Client Location: Cambridge, ON (Hybrid: 2 days a week to office)

Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)

About the Engagement

Akkodis is seeking the services of an experienced Business Process Analyst/Documentation Specialist to support our client's team.

Job Details:

The Business Process Analyst supports the Commercial Lines Underwriting team by documenting, analyzing, and optimizing business processes. The role focuses on current-state mapping, SOP development, and ensuring smooth execution of process changes and system transitions.

Key Responsibilities

1. Current-State Process Mapping

• Partner with Commercial Lines Underwriting stakeholders to understand and document existing workflows
• Facilitate workshops and walkthrough sessions to capture end-to-end underwriting processes, including variations
• Develop clear, detailed process maps reflecting current operations, system dependencies, and handoffs

2. Process Documentation & SOP Development

• Create and maintain standardized SOPs aligned to underwriting operations
• Translate workflows into clear, structured, and user-friendly documentation
• Ensure documentation is version-controlled, approved, and compliant with internal standards

3. Department Process Change Support

• Support underwriting teams through process changes by updating documentation and process maps
• Assess impacts, risks, and downstream implications of proposed changes
• Incorporate feedback from front-line users to ensure accuracy and usability

4. System Conversion & Transition Support

• Document processes affected by system implementations, migrations, or enhancements
• Update SOPs and process maps to reflect system changes
• Collaborate with business and project teams to support training, transition planning, and adoption

5. Ongoing Process Maintenance & Governance

• Maintain and update process documentation as workflows evolve
• Ensure documentation remains accurate, accessible, and audit-ready
• Promote consistency and standardization across underwriting processes

Required Experience & Skills

• 2+ years of experience in business/process analysis
• 2+ years of experience in Lean Operations or process improvement environments
• Strong understanding of business workflows, process mapping, and documentation
• Excellent communication skills (written and verbal) with strong attention to detail
• Strong analytical and problem-solving capabilities
• Experience facilitating stakeholder interviews and process workshops

Preferred / Nice-to-Have

• Experience in Insurance (Commercial Lines preferred)
• Lean Six Sigma certification (Yellow/Green Belt) or progress toward certification
• Exposure to system implementations, conversions, or transformation initiatives

Core Competencies

• Data analysis
• Communication
• Collaboration
• Attention to detail
• Adaptability

How to Apply

Submit your resume in confidence to [email protected] or via the Akkodis Canada website.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

Accessibility:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.