Business Analyst

Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.

Salary: £ DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

We are looking for a proactive and detail‑oriented Business Analyst to join our digital health and pharmacy team. Business Analysts sit at the heart of all new projects as we expand our services and product offerings. The role works closely with Product Managers, Solutions Architects, and Project Managers to shape initiatives from concept through to delivery, ensuring requirements are clear, actionable, and aligned with business objectives.

Reporting to the Senior Business Analyst, this role plays a key part in discovery activities, requirements gathering, and refinement processes that enable agile development teams to deliver high‑quality solutions for patients and stakeholders.

Why you'll love working with us

We believe great people deserve great support. That's why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

• Competitive contributory pension
• Occupational sick pay
• Long-service awards and refer-a-friend bonuses
• Professional registration fees covered (GPhC, NMC, CIPD and more)
• Cycle to Work and Green Car schemes (subject to eligibility)

• Enhanced maternity and paternity pay
• Flexible hybrid working to help balance work and home life

• Private healthcare insurance at discounted rates (Aviva)
• Employee Assistance Programme and in-house mental health support
• Access to discounted gym memberships via Blue Light Card and benefits schemes
• Regular health and wellbeing initiatives

• Strong commitment to CPD, training and professional development

• 25 days' annual leave, increasing with service
• Buy and sell holiday scheme

• Blue Light Card and employee discount platform
• Exclusive discounts at The Springs, Leeds
• 25% off health & beauty purchases
• 25% off Pharmacy2U Private Online Doctor services

• Regular social events throughout the year

Opportunity Identification & Scoping

• Collaborate with Product Managers to identify potential opportunities for new initiatives
• Contribute to defining project scope and building robust business cases
• Engage with external stakeholders to validate needs and ensure alignment

• Lead discovery activities in collaboration with Solutions Architects and Product Managers
• Translate agreed scope and business cases into high‑level requirements
• Work with subject matter experts and stakeholders across the business to capture detailed requirements
• Support Solutions Architects in the development of solution designs

• Produce clear, structured requirements in the form of Epics and User Stories
• Facilitate refinement sessions, including 3 Amigos workshops, ensuring acceptance criteria and test scenarios are clearly defined
• Collaborate closely with developers, QA engineers, and Scrum Masters to ensure requirements are well understood and effectively delivered

• Serve as a confident communicator, bringing together the right stakeholders to clarify requirements
• Maintain clear and consistent communication with stakeholders at all levels throughout the project lifecycle

• Experience in requirements gathering, process mapping, and workshop facilitation
• Ability to write clear, effective user stories and acceptance criteria
• Demonstrated experience working as a Business Analyst or Product Owner in an agile environment
• Experience using tools such as Jira and Confluence
• Strong understanding of agile artefacts and ceremonies across the software development lifecycle
• Knowledge of NHS systems and healthcare provision
• Strong communication and stakeholder engagement skills
• A proactive mindset with a passion for problem‑solving and strong attention to detail

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.