Patient Care Representative (call center rep)

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements:

The Patient Care Representative provides exceptional customer service ensuring patients have the post-operative information and assistance needed during their recovery period.

• Manages high volume of inbound and outbound calls in a timely and professional manner
• Answers incoming calls and provides accurate and satisfactory information to post-operative queries and concerns
• Performs outbound calls ensuring follow-up of all post-operative patients
• Maintains open communication with post-operative patients via electronic platforms (e-mail, message, etc.)
• Collaborates with other department representatives to resolve patient concerns

• High school diploma or general equivalency diploma
• Bilingual in English and Spanish preferred
• Minimum of 1 year customer service role(s) experience preferred
• Strong communication, customer service, problem solving, and organizational skills
• Must be able to work independently and proficient with technology

Join us: https://miaaesthetics.com/careers/

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