IT Support Analyst

Kinrise is a growing, privately owned powerhouse in Australian food manufacturing with some of Australia’s most loved and innovative brands. We describe ourselves as a ‘start up with scale’ and have a burning ambition to grow our business. Formed in 2018 the Kinrise portfolio covers Biscuits, Breakfast, Baking, Bakery, and Snackfood categories and has 40+ years making iconic Australian food, with a rich Australian heritage that’s grounded in family origins.

Role Summary

This role provides first-line support to the employees, troubleshooting hardware and software issues, maintaining the network systems, and implementing IT solutions that enhance operational efficiency. This role requires good communications and prioritisation skills with the ability to work closely with the IT team as well as being independently driven. The role needs to be highly mobile and able to support 5 of our sites in the Southeast Melbourne area, these being in South Dandenong, Hallam, Keysborough, Scoresby and Braeside. Being visible at the sites is important and planning your days will be an important aspect of your activities.

Key Accountabilities

Help Desk Support

• Monitoring and ensuring that the helpdesk is managed at an acceptable SLA’s.
• Focus on simplification and root cause analysis and remediation.
• Communicate through and with your team to ensure that customer expectations are met

General IT Support

• Provide first-level contact and convey resolutions to user issue.
• Troubleshoot, diagnose, and resolve technical hardware and software issues.
• Support and maintain network, desktops, laptops, printers, mobile devices, and other computing equipment.
• Assist with the setup and support of network systems, including LAN/WAN, Wi-Fi, VPNs, and other networking equipment.
• Perform routine system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes.
• Install, modify, and repair computer hardware and software, ensuring optimal workstation performance.
• Coordinate with vendors for the repair of equipment covered by warranties or service agreements.
• Have the ability to travel between our SE Melbourne sites, with planned and unplanned visits required.

IT Infrastructure Support

• Understanding the equipment on site, who it has been allocated to and the status of the equipment.
• Be a point of contact for the site in relation to Infrastructure projects and day to day issues.
• Support the Infrastructure Team Lead with any switch, router, or Wi-Fi changes.
• Participate in IT Infrastructure projects as instructed by the Infrastructure Team Lead.

IT Hardware Procurement and Management

• Building new hardware in line with current standards.
• Leveraging Azure and Office 365 Toolsets to manage assets and Kinrise team members.
• Asset Management – Recording and updating assets accordingly within our ticketing system. (Freshservice)

Factory Based Support

• Support factory-based computers in line with our safety and quality policies.
• Support RF (Radio Frequency) Warehouse devices especially around connectivity, configuration, and procurement.
• Support Printing across the site both SSCC Label Printing as well as general printing, this will include working with the printer vendors and ensuring that we maintain a high level of availability.
• Support the engineering team with their network requirements ensuring that they remain in line with company standards

Skills And Competencies

• Strong Communications skills to ensure that you become a strong business partner
• Expectation setting abilities
• Strong understanding of computer systems (hardware/software), networks, and troubleshooting techniques.
• Excellent problem-solving and communication skills.
• Ability to prioritise tasks and work under pressure in a fast-paced environment.
• Motivated, driven and be an active contributor in the team.
• Ability to work as part of a team; lives the company values and leads for purpose.

Experience

• Proven experience as an IT Support Analyst, Desktop Support Technician, or similar role.
• Experience with Microsoft Office/Admin Suite, Windows OS, and network configuration.
• SAP experience is advantageous.
• Exposure to manufacturing environments and safety procedures
• Experiencing in the following technologies is advantageous: Azure, Meraki, Extreme Networks, Velo Cloud, Cisco, Zscaler.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field

Why Join Us?

Kinrise Is a Fast Paced, Agile Business That Focuses On Your Talents And Challenges You To Perform At Your Best. An Opportunity With Us Would Mean

• An opportunity to work with leading Australian-made brands and products
• An exciting role in a growing business with a great history and an ambitious growth agenda
• Supportive and collaborative team culture

Kinrise is committed to creating an environment that welcomes all, celebrates our diversity in all its forms and fosters an environment of inclusion. We recognise that our unique differences are what sets us apart and how we succeed as a team. We are an equal opportunity employer.