Information Technology Support Engineer

My Dublin based client is recruiting for an experienced IT Support Engineer to provide operational support during a critical go-live phase and will be key in ensuring a smooth rollout, resolving issues quickly, and maintaining stable IT services as operations scale. This is a 6 month contract.

Key Responsibilities

• Deliver on-site and remote IT support during the go-live phase.
• Monitor, maintain, and troubleshoot Windows environments, including Active Directory and Azure AD.
• Manage device provisioning, patching, and software deployment using SCCM, Intune, and Windows Autopatch.
• Serve as the primary point of contact for incidents and service requests, ensuring prompt resolution with minimal business impact.
• Maintain up-to-date documentation for systems, configurations, and incident resolutions.
• Work closely with internal teams and external vendors to resolve technical issues.
• Support business continuity and disaster recovery processes.
• Automate routine tasks using PowerShell scripting.

Skills & Experience

• Strong hands-on experience with Microsoft Windows, Active Directory, and Azure AD.
• Solid expertise in endpoint management and patching tools, including SCCM and Intune.
• Demonstrated ability to troubleshoot and resolve issues in a fast-paced environment.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• Experience with PowerShell scripting.

Qualifications

• Minimum of 5 years’ experience in IT support or operations.
• Degree or diploma in IT, Computer Science, or a related discipline.
• Microsoft certifications are an advantage.