Information Technology Support Engineer

My Dublin City Centre based client is recruiting for an IT Support Engineer (Level 2) to join a growing team. This is a permanent role and will be fully onsite. The IT Support Engineer will support and maintain the firm’s Microsoft-based IT environment. The role involves providing advanced technical support across Microsoft 365, Azure, desktop systems, networking, and end-user services in a fast-paced professional environment.

Key Responsibilities

• Provide Level 2 support for desktops, laptops, mobile devices, and remote users.
• Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and Exchange Online.
• Administer Azure / Entra ID, Intune, MFA, and user access management.
• Troubleshoot Windows 10/11, networking, VPN, printer, and hardware issues.
• Assist with server support, Active Directory, patching, and backups.
• Support cybersecurity, endpoint protection, and compliance standards.
• Participate in IT projects, upgrades, and continuous improvement initiatives.

Required Skills

• Experience supporting Microsoft 365 and Azure environments.
• Strong knowledge of Windows desktop support and troubleshooting.
• Experience with Intune / Endpoint Manager and Entra ID.
• Understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
• Excellent communication and customer service skills.
• Experience in a legal or professional services environment desirable.

Qualifications

• IT qualification or equivalent experience.
• Microsoft certifications advantageous.