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Shopee Linkedin · Posted 1mo ago

Fraud Review Executive (1-year Contract) - Fresh Graduates are Welcomed!

Kuala Lumpur, Kuala Lumpur, Malaysia

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Job Description

  • Review and investigate user-reported cases related to fraud, abusive behaviors, and suspicious seller activities.
  • Conduct end-to-end analysis on seller accounts, orders, and transactions to identify fraud signals and policy violations.
  • Contribute to improving fraud detection and prevention strategies.
  • Monitor trends and analyze large datasets to proactively identify emerging fraud patterns, including fake sellers and non-fulfillment risks.
  • Escalate high-risk cases and recommend enforcement actions based on investigation findings.
  • Collaborate with cross-functional teams (e.g., Customer Service, Product, Risk, Compliance) to resolve fraud-related issues and improve processes.
  • Identify system or process gaps and propose preventive measures to strengthen fraud controls.
  • Consistently meet operational KPIs such as accuracy, productivity, and turnaround time.
  • Prepare and present investigation findings, insights, and reports to stakeholders.

Requirements

  • Good to have 1–3 years of experience in a similar role and related field (fresh graduates are welcomed to apply).
  • Strong analytical skills with proficiency in Excel / Google Sheets (e.g., pivot tables, lookups, basic data analysis).
  • Ability to work independently in a fast-paced, high-volume environment with strong attention to detail.
  • Good communication skills with the ability to clearly present findings and recommendations.
  • Ability to adapt quickly to evolving fraud tactics, operational changes, and updates in SOPs.
  • Willingness to work on a rotating shift schedule (e.g., weekends and night shift).
  • Experience working with data tools / dashboards and basic knowledge of SQL is a plus.
  • Strong curiosity and investigative mindset.
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