Scheduling Officer

For more than 50 years, Centacare Community Services has been working in partnership with the community and all levels of Government. With a workforce of more than 3,000 as well as volunteers, Centacare responds to local needs from over 200 service sites, touching the lives of more than 100,000 people each year across Disability & Mental Health, Aged & home Care and Specialist Family Support Services.

The Role

The Scheduling Officer plays a pivotal role in optimising workforce utilisation to ensure cost-effective, compliant, and client-focused service delivery.

This fixed-term, full-time role offers above-award pay and flexibility to work from either our Aspley or Caboolture office along with two days working from home. You will be responsible for developing, maintaining, and monitoring accurate rosters that align with operational requirements, enterprise agreements, and business rules, while proactively managing vacant shifts, supporting workforce efficiency, and maintaining clear communication with staff, clients, and stakeholders

The role may involve rotating hours between 6:00am and 6:00pm, Monday to Friday, with weekend and public holiday on-call requirements as part of the role.

Key Duties

• Develop and maintain accurate, compliant, and cost-effective rosters to support service continuity and client satisfaction
• Proactively and reactively fill vacant shifts while balancing client needs, staff availability, and operational priorities
• Monitor and adjust schedules to optimise workforce utilisation, minimise overtime, and support effective leave management
• Ensure all scheduling activities comply with enterprise agreements, legislation, and organisational policies, maintaining accurate audit trails
• Analyse workforce data to support planning, forecasting, financial sustainability, and continuous improvement initiatives
• Collaborate with leaders, staff, clients, and families to communicate roster changes and support effective service delivery
• Maintain system accuracy and data integrity, and contribute to improvements in rostering tools, systems, and processes

• High level of resilience, flexibility, and strong interpersonal communication skills
• Ability to prioritise tasks, think on your feet, and respond effectively in a fast-paced environment
• Strong organisational skills with a solutions-focused and proactive approach
• Intermediate computer skills, including Microsoft Office
• Experience using workforce management or client information systems (e.g. AlayaCare)

• Minimum two years’ experience in scheduling, rostering, or workforce planning within aged care, disability, or community services
• Strong data interpretation skills with the ability to make timely, practical scheduling decisions
• Excellent communication, negotiation, and stakeholder relationship skills
• Proven experience analysing workforce data and contributing to continuous improvement
• Experience using workforce management systems with strong attention to data integrity
• Highly organised, adaptable, and resilient, with the ability to manage competing priorities in a fast-paced environment
• Current driver’s licence and required clearances, including Blue Card and NDIS Worker Screening Check

This is a unique opportunity to work for a values-based organisation and make a difference with a highly-regard organisation in Queensland. In addition to a competitive remuneration plus PBI packaging benefits of up to $18,550, you will be able to be part of an organisation that truly values their employees and providing people-focused care to our clients.

Click APPLY and submit your resume today.

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.