(US) Customer Success Manager - Great Lakes

PointClickCare empowers its employees to be the architects of a smarter healthcare future, leveraging AI as a catalyst for creativity and productivity. As a Customer Success Manager, you will manage and provide world-class partnerships to clients, ensuring they are optimizing the use and value of PointClickCare's solutions. With a focus on delivering customer outcomes, you will build, grow, and expand client relationships, leveraging product and industry knowledge to clearly communicate the company vision and meet customer goals. Requirements - Experience in a Customer Success role managing a book of business in the healthcare SaaS space - Strong customer orientation focused on delivering customer outcomes - Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments - Proven track record of sustaining and growing relationships and delivering results - Excellent communication and presentation skills - Good analytical and problem-solving skills - Strong leadership ability and collaborative working style - Experience using a CRM tool (Salesforce and/or Gainsight) Benefits - Retirement Plan Matching - Flexible Paid Time Off - Wellness Support Programs and Resources - Parental & Caregiver Leaves - Fertility & Adoption Support - Continuous Development Support Program - Employee Assistance Program - Allyship and Inclusion Communities - Employee Recognition