Medical Billing Support Associate

The Billing Support Associate (BSA) supports assigned medical office locations for a Primary Care practice by managing medical records requests, verifying insurance eligibility, processing referrals, and assisting with patient billing issues. This role ensures patient information is accurate, compliant with HIPAA, and updated prior to appointments to support smooth clinical and billing operations. This position is located onsite at our Medical Business Office, non patient facing.

Key Responsibilities:

Process and fulfill medical records requests in a timely and HIPAA-compliant manner

Track and document all medical records requests in the practice management system and tracking logs

Verify patient insurance eligibility at least 48 hours prior to scheduled appointments

Contact patients to obtain updated insurance information when needed and document outreach attempts

Identify referral requirements and obtain referrals from insurance carriers as needed

Submit referrals online or by phone and ensure all required documentation is complete

Confirm referral details including provider information, diagnosis codes, and appointment dates

Review patient accounts for outstanding balances and notify patients of amounts due

Collect payments or assist patients with payment options when applicable

Communicate professionally with patients, providers, insurance companies, and staff

Maintain accurate documentation within the electronic medical record (EMR) system

Required Skills and Qualifications:

Knowledge of medical billing, insurance verification, and referrals

Understanding of HIPAA regulations and patient privacy requirements

Ability to explain insurance benefits, patient balances, and payment responsibilities

Strong customer service and communication skills

Ability to multitask and manage deadlines in a fast-paced environment

Proficiency with EMR systems and standard office software (Microsoft Word, Excel, email)

Strong attention to detail and organizational skills

Ability to work independently and as part of a team

Education and Experience:

High school diploma or equivalent required

Minimum of 3 years of experience in medical billing and medical records

Experience working with EMR systems and medical terminology

• Athena experience a plus