VP, Delivery & Customer Success

Dura Digital is a global technology services company on a mission to ignite AI-enabled transformation and realize our client’s AI-powered future, empowering them through our global delivery studios and services. We bring together world-class talent across AI, engineering, human-centered design, data, and product delivery to help organizations accelerate innovation and create meaningful business outcomes.

The VP, Delivery & Customer Success plays a critical leadership role in fulfilling this mission—ensuring that every engagement we deliver creates measurable value, exceptional customer experiences, and sustainable growth for our clients.

Key Responsibilities

Strategic Delivery Leadership

• Own end-to-end delivery across all Dura Digital studios, ensuring our mission is reflected in every project we deliver.
• Lead delivery strategy, standards, and governance to ensure world-class execution across AI, data, design, engineering, and product engagements.
• Drive excellence across scope management, quality, timelines, financial performance, and client outcomes.
• Ensure all teams deliver in alignment with Dura Digital’s values: curious, vocal, trusted, creative, available, respectful.

Customer Satisfaction & Client Success

• Serve as the senior point of escalation for key client relationships, ensuring delivery aligns with expectations and strategic goals.
• Drive customer satisfaction across all engagements, ensuring clients feel empowered and supported through their AI-enabled transformation.
• Conduct ongoing reviews, retrospectives, and feedback loops to continuously strengthen customer trust and long-term relationships.

Financial & Operational Accountability

• Own delivery financials, including project profitability, margin targets, utilization, forecasting, and resourcing.
• Partner with Finance and Operations to maintain a healthy delivery pipeline, optimize team allocation, and drive sustainable growth.
• Implement financial governance and risk controls that ensure engagements are delivered efficiently and profitably.

Team Leadership & Studio Enablement

• Lead and mentor delivery leaders across global studios (Engineering, Data & AI, Human-Centered Design, Product).
• Strengthen delivery capabilities, tools, and methodologies to continuously improve velocity, quality, and consistency.
• Foster a collaborative, high-performing culture that supports innovation and excellence in AI-enabled delivery.

Cross-Functional Collaboration

• Partner closely with Sales, Client Success, Marketing, Product, and studio leadership to align delivery operations with business strategy.
• Support pre-sales and scoping to ensure engagements are grounded in realistic, achievable, and value-aligned delivery plans.
• Translate lessons learned into delivery frameworks, processes, and reusable assets that strengthen our mission and value proposition.

What You Bring

• 10+ years of experience delivering complex digital transformation, AI, data, engineering, or enterprise technology solutions.
• 5+ years in a senior leadership role overseeing multi-disciplinary delivery organizations.
• Strong understanding of modern delivery frameworks (Agile, DevOps, AI/ML lifecycle, product delivery).
• Proven ability to manage profitability, budgets, forecasts, and utilization across a portfolio of projects.
• Exceptional communication, stakeholder management, negotiation, and conflict-resolution skills.
• Experience leading remote, dual-shore, or global delivery teams.
• A genuine alignment with Dura Digital’s mission and values: you empower clients, elevate teams, and lead transformation with clarity and empathy.

Why join Dura Digital

• Lead the full delivery organization at a company dedicated to igniting AI-enabled transformation for organizations across North America and beyond.
• Shape how modern AI-powered solutions are designed, delivered, and adopted.
• Work alongside global studio teams pushing the boundaries of digital innovation in engineering, AI, data, UX, and product delivery.
• Be part of a remote-first, collaborative international culture committed to quality, creativity, and meaningful client outcomes.
• Competitive compensation, supportive leadership, and significant opportunity for impact and career growth.
• Build on our amazing culture and would love for you to be part of it.

Dura Digital is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on the basis of race, color, religion, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, veteran status, family care status, sex, or any other basis protected by federal, state, or local law.