(Chat & Email) No experience, no problem

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services while ensuring a positive customer experience.

Key Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner

Resolve product or service issues by clarifying customer concerns and determining the best solution

Provide accurate information about products, services, policies, and procedures

Maintain customer records by updating account information

Handle complaints, provide appropriate solutions, and follow up to ensure resolution

Meet performance targets such as response time, customer satisfaction, and call quality

Escalate complex issues to the appropriate department when necessary

Qualifications

High school diploma or equivalent (college level preferred)

Previous customer service or call center experience is an advantage

Strong communication and interpersonal skills

Good problem-solving abilities and attention to detail

Basic computer skills and familiarity with customer service software

Ability to work in a fast-paced environment and handle multiple tasks

Preferred Skills

Excellent English communication skills (written and verbal)

Patience and empathy when dealing with customers

Ability to stay calm under pressure

Team-oriented mindset