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Bank of the Philippine Islands (BPI) Linkedin · Posted 28d ago

JUNIOR PHONEBANKING SPECIALIST (GALLERIA CORPORATE CENTER)

Quezon City, National Capital Region (Metro Manila), Philippines

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Indexed description

The Phone Banking Specialist attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.

Responsibilities

  • Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints
  • Exercises decision-making within set parameters and guidelines
  • Interfaces/interact with other teams in the bank

Qualifications

  • Graduate of a 4-year college course
  • Good listening and comprehension skills
  • Adequate communication skills (preferably in English) and can adjust to the language used by the client
  • Able to follow a set schedule, which may include weekends, holiday, and graveyard
  • Must be residing within Quezon City or nearby towns/cities/localities
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