Vice President, Client Operations Manager

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Custody Client Operations Team Manager (Vice President) to join our Custody Client Operations, Cash and Security Settlements Team. This role is located in Frankfurt, Germany.

In this role, you’ll make an impact in the following ways:

• You will be responsible for the daily management of a team of client service professionals responsible for providing quality support to our German clients
• You will act as escalation contact for our German clients, striving to assist our clients in resolving highly complex or non-routine client issues and inquiries.
• You will act as day-to-day contact for top tier investment services firms based in Germany.
• You will build strong, collaborative relationships internally with Global Operational Teams and Service Directors for German Clients. You will report client trends and needs; may provide forward-looking insight on client issues to drive future revenue growth.
• You will also build strong relationships with German Clients and oversee and provide guidance on internal activities and initiatives designed to improve the client experience. You will determine needed improvements through review and analysis of problems reported.
• You will be responsible for the development and maintenance of policies and procedures for your team and sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.
• You will bring an AI and Digital mindset and / or experience to optimize the functioning of your team and the service provided to our German client base.
• You will direct, motivate and develop your staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience
• 4-5 years work experience in financial services, or similar industry, with at least 1-2 years people management experience
• Fluent in German and English.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.